Customer Solutions Representative

• Support customers with product questions, order processing, and shipment updates
• Communicate with customers and the sales team by phone or email
• Place and track product orders
• Provide accurate information about tools and equipment
• Use email, CRM, SAP/ERP, and Microsoft Office systems
• Learn about products and recommend solutions based on customer needs

• A high school diploma or GED
• Clear communication skills and a helpful attitude
• Attention to detail
• Proficiency typing and using computers
• Ability to use email, CRM, SAP/ERP, and Microsoft Office
• Ability to work well in a team and stay organized in a fast-paced environment
• Reliability and punctuality
• No previous customer service or call center experience required

Demonstrates strong communication skills and attention to detail while supporting customers with product inquiries and order processing. Proficient in using CRM, SAP/ERP, and Microsoft Office to provide accurate information and recommendations based on customer needs.

• Clear Communication Skills
• Attention To Detail
• Proficiency In CRM
• Proficiency In SAP/ERP
• Proficiency In Microsoft Office

• Order Processing
• Product Knowledge
• Typing Proficiency
• Computer Proficiency

• Helpful Attitude
• Teamwork
• Organizational Skills
• Reliability
• Punctuality

• High School Diploma
• GED

• Customer Support
• Product Recommendations
• Fast-Paced Environment

• Email
• CRM
• SAP/ERP
• Microsoft Office