Career Coach

Job Overview

The Career Coach delivers workforce development, educational, career, and family support services that empower participants to achieve economic mobility, financial stability, and long-term self-sufficiency. Through participant-centered coaching, case management, and resource navigation, the Career Coach helps individuals and families build the skills, confidence, and connections needed to achieve their educational, employment, and personal goals. Working collaboratively with internal staff, employers, educational institutions, and community partners, the Career Coach supports participants throughout their journey by promoting goal achievement, reducing barriers to success, connecting families to resources that address basic needs, and fostering long-term family stability and independence.

• Promote and model AVANCE's Core Values while providing exceptional customer service to participants, families, community partners, and visitors.
• Recruit, screen, enroll, orient, and onboard eligible participants into Caminos al Futuro programs while educating them about available educational opportunities, workforce development services, financial capability resources, and community supports.
• Develop individualized service plans with participants and provide strength-based coaching through motivational interviewing, goal setting, action planning, accountability, and regular follow‑up to help participants establish, monitor, and achieve educational, employment, career, financial, family, and personal goals.
• Assess participant and family needs, identify barriers to success, and coordinate referrals to internal and external resources that address basic needs, including food, housing, transportation, childcare, healthcare, legal assistance, public benefits, mental health services, and other supportive services that promote family stability and economic mobility.
• Assist participants with collecting, reviewing, organizing, and submitting documentation required for program eligibility, enrollment, educational and workforce pathways, supportive services, certifications, financial assistance, and grant‑specific requirements.
• Maintain regular communication with participants through phone calls, text messages, emails, virtual meetings, home visits, school visits, worksite visits, and other approved methods to monitor engagement, attendance, progress toward goals, and successful program completion.
• Accurately enter, maintain, verify, and update participant information, case notes, assessments, referrals, supporting documentation, service activities, outcomes, and performance measures in multiple databases and reporting platforms required by AVANCE and each applicable program or funding source. Ensure all participant records are complete, accurate, timely, and fully compliant with organizational policies, contractual obligations, grant requirements, and data quality standards. Routinely review data for accuracy, resolve discrepancies, and meet all reporting deadlines.
• Plan, coordinate, and facilitate orientations, workshops, presentations, and educational activities supporting Career Readiness, Financial Literacy, workforce development, college access, CDA, and other Caminos educational and career pathways.
• Develop and maintain collaborative relationships with AVANCE staff, employers, educational institutions, workforce agencies, social service organizations, and community partners to coordinate comprehensive participant services and expand opportunities for educational attainment, employment, and career advancement.
• Provide ongoing participant support before, during, and after educational advancement or employment placement to encourage retention, career growth, increased earnings, financial capability, financial stability, and long‑term success.
• Assist with program reporting, data quality reviews, audits, performance measures, continuous quality improvement initiatives, and compliance with organizational and funding requirements.
• Perform general administrative duties, including maintaining participant files, scheduling appointments, answering and directing phone calls, preparing correspondence,…