Personal Bankers - Universal Banker

220 PERSONAL BANKERS - UNIVERSAL BANKER 2

11810 W 75th St, Shawnee, KS 66214, USA

Under direct supervision and in accordance with established policies and procedures, the successful candidate performs a variety of duties, ensuring smooth operation in the Retail area. These responsibilities include performing numerous activities associated with the teller and personal banking functions. The employee’s work influences the professional image of the Bank within the community it serves.

• Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions.
• Specialized training in basic principles or techniques in specific areas such as customer service, personal computers, teller/personal banking and consumer lending is necessary.
• Minimum educational requirement includes a high school degree or equivalent with prior sales and customer service experience in a retail banking environment; a college degree is preferred.
• 2 years Teller experience required.
• 2 years Personal Banker experience required.
• Previous background in direct sales and a proven track record in a sales goal/ incentive environment will enhance the performance of this job.
• Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory. This position requires daily interaction with employees, clients and vendors; concise communication, translation and interpretation of various concepts are critical.
• A thorough knowledge of the procedures and policies related to the smooth functioning of the teller, personal banking, consumer lending, overdraft protection/safe deposit area and a working knowledge of the on-line computer system for information retrieval by using a CRT or teller terminal is necessary.
• Employees should understand compliance with Federal & State laws governing teller, personal banking, and overdraft protection/safe deposit areas.
• Previous demonstrated ability to work independently with little direct supervision.
• Required registration on the federal Nation-wide Mortgage Licensing System (NMLS) Registry.

• Job Performance Behaviors:
  Contributing to organization success, job effectiveness, relationships and customer satisfaction. (Weighting Percentage: 20%)
• As Substitute Teller this individual (Weighting Percentage: 30%):
• Assists in the daily operation of the facility.
• Maintains compliance with security policies and procedures of the bank.
• Provides service to clients by accepting deposits, verifying cash and issuing receipts for checking and savings accounts.
• Cashes checks by verifying endorsements, obtaining approvals for cash transactions and referring clients to, manager or officer when appropriate.
• Performs other teller duties such as accepting loan and utility payments, issuing official checks and money orders, selling gift cards, processing cash advances on credit cards and redeeming savings bonds.
• Prepares individual daily settlements of teller cash and proof transactions.
• Performs the role of the vault teller in the absence of a lead teller at the branch.
• Coordinate and/or perform surprise cash audits with Lead Teller and/or branch management.
• As Substitute Personal Banker this individual (Weighting Percentage: 50%):
• Assists clients and branch personnel, by opening and processing various types of new accounts.
• Consults with clients regarding specific deposit account needs.
• Quotes rates, service charges, restrictions and other relevant information about the accounts.
• Prepares paperwork for opening new accounts.
• Prepares required documentation to initiate wire transfers to ensure appropriate approval(s) are obtained, documentation has been forwarded to the Controller and finally confirmation the request was executed.
• Prepares necessary paperwork required for account maintenance.
• Supervise processes to include gathering information for review and perform audits with branch management for the CAP process for the branch.
• Reports to management include new accounts, new product/services, referrals, exceptions for the branch and other reports as assigned.
• Thorough and demonstrated knowledge of bank products, services, processes, policies and guidelines.
• In the absence of management in the branch, will be accountable to address questions, complaints, etc. and to determine the best course of action to resolve.
• 2nd on call list for alarm notification at the branch.
• Responds to client inquiries regarding account status, research, problems with accounts and resolves errors whenever needed.
• Has a thorough understanding of all retail loan and value-added products.
• Will accept loan applications, communicate loan decisions, and close installment, helo c and all consumer loans.
• Provides account verification on information received from various sources when properly authorized by client.
• Capitalizes on opportunities to cross-sell additional bank services (Commercial, Treasury, Trust, Investments, and Loans) and makes referrals to…