Telecommunications Specialist

Job Posting

Office of Information Technology Services (OITS)

Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state's generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations.

With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. OITS does not provide sponsor ships for this position.

E-Verify:
The Office of Information Technology Services (OITS) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please . For additional information regarding Immigrant and Employee Rights (IER) please .

Office of Information Technology Services

About the Position:

* Who can apply:
Anyone

* Classified/Unclassified Service:
Unclassified

* Full/Part-time:
Full Time

* Regular/Temporary:
Regular

* Eligible to Receive Benefits:
Yes

* Veterans' Preference Eligible:
Yes

* This position is not eligible for remote work.

Compensation:

* Annual Salary/Hourly Rate: $45,000 to $55,000

Note:

Salary can vary depending upon education, experience, or qualifications.

Position Summary:

The Telecommunications Specialist is responsible for the daily operation, monitoring, support, and administration of the KANWIN Network. The Specialist supports mission-critical voice, data, and video communications infrastructure by installing, configuring, maintaining, and troubleshooting telecommunications and network equipment inside and outside facilities and infrastructure. The role also participates in the staging, testing, and deployment of new and replacement infrastructure equipment.

Key Responsibilities:

* Monitor, maintain, and support the KANWIN Network to ensure reliable performance and availability of voice, data, and video communication systems.

* Install, configure, troubleshoot, and maintain Cisco-based network infrastructure within enterprise LAN/WAN environments.

* Perform network diagnostics and resolve telecommunications and connectivity issues using packet capture and network analysis tools.

* Troubleshoot routing and connectivity issues involving dynamic routing protocols including OSPF, BGP, and MPLS technologies.

* Stage, test, deploy, and replace telecommunications and network equipment supporting infrastructure upgrades and enhancement projects.

* Collaborate with customers, vendors, and cross-functional IT teams to resolve technical issues and provide effective customer support.

* Maintain technical documentation related to network configurations, troubleshooting, and operational procedures.

Required Skills:

* Cisco network administration and support

* LAN/WAN monitoring, troubleshooting, and problem resolution

* Packet capture and network diagnostic tools

* Routing protocol troubleshooting (OSPF)

* Network equipment installation and deployment

* Telecommunications infrastructure support

* Technical documentation and customer support

* Cross-functional IT collaboration

* Strong communication, organization, and time management skills

* Ability to support mission-critical systems and participate in on-call support rotations

Minimum Qualifications:

* Three or more years of experience supporting enterprise Cisco network environments

* Experience monitoring, troubleshooting, resolving, and documenting LAN/WAN network issues

* Experience using packet capture and network diagnostic tools

* Experience troubleshooting OSPF and other dynamic routing protocols

* Experience providing remote customer technical support

* Experience collaborating with cross-functional IT teams, including Security, Application Support, and Server Administration

* Strong verbal and written communication, organizational skills, and attention to detail

* Ability to participate in an on-call support rotation

Preferred Qualifications:

* Experience supporting Cisco Voice over IP (VoIP) environments

* Experience with BGP and MPLS technologies in a service provider environment

* Coursework, technical training or military training in electronics, electrical engineering, or telecommunications technology from an accredited institution or military training program

* Experience supporting Cisco wireless environments

* Experience with Software-Defined Networking (SDN) technologies

* Ability to manage multiple projects and prioritize tasks effectively

Necessary

Special Requirements :
Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of…