IT Applications Administrator II

Job Posting

The Mission of The Kansas State Board of Nursing is to protect and promote the welfare of the people of Kansas.

About the Position:

* Who can apply:
Anyone

* Classified/Unclassified Service:
Unclassified

* Full/Part-time:
Full-Time

* Regular/Temporary:
Regular

* Work Schedule:

Monday-Friday 8:00 am to 5:00 pm

* Eligible to Receive Benefits:
Yes

* Veterans' Preference Eligible:
Yes

Compensation:

Salary: $30 - 35/hr

Note:

Salary commensurate with education, experience, or qualifications.

Employment Benefits:

* First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.

* Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.

* SEHP members and their covered family members have access to the Health Quest Health Center at 9th and Kansas Avenue in Topeka for in person and virtual health care services.

* Sick & Vacation leave

* Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

* Paid State Holidays (designated by the Governor annually)

* Employee discounts with the STAR Program

* Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

This is a senior position that will exist in the KSBN Technology Services (KSBN IT) and become part of the Operations team. This is technical work with device remediation and maintenance of agency applications.

Work includes but is not limited to assisting in the installation, tailoring, testing, documentation, and maintenance of applications. Analyze user requirements, procedures and problems to automate, improve existing systems, add additional features and review computer system capabilities, and workflows. Assist in finding alternative solutions for legacy applications associated with the platform. Attend weekly meetings as assigned. Create required documentation and reports for projects.

Assist in technical tasks for implementations.

Administration:
Provide day-to-day support and administration of KSBN enterprise application platforms. Work closely with agency staff, vendors, and stakeholders to troubleshoot issues, implement updates, and oversee support case activity. Coordinate testing for upgrades and major releases, ensuring functionality across departments. Manage the application lifecycle, including systems analysis, configuration, testing, change management, maintenance, and user communications.

Training:
Complete platform administration training and maintain current knowledge of vendor resources and system enhancements. Develop training materials, conduct end-user training, and educate staff on new features and functionality.

Tickets:
Maintain knowledge of agency-configured solutions to accurately document, troubleshoot, and triage issues. Provide end-user support, ticket intake, monitoring, and resolution assistance.

Change Management:
Communicate system upgrades, maintenance, and changes to agency contacts. Submit and track change requests through KSBN processes.

Documentation:
Create and maintain platform documentation, business process guides, and support materials. Document application changes, establish procedures, and promote best practices.

Customer Service:
Serve as the primary point of contact for platform-related inquiries. Provide support via email, Teams, remote access, or in person. Resolve issues professionally, communicate effectively with users, and ensure timely follow-up. Build and maintain strong relationships with executives, staff, IT leadership, vendors, and stakeholders while safeguarding confidential information.

Projects:
Provide technical support for platform-related projects, attend project meetings, prepare documentation and reports, and assist with system implementations.

Application Support:
Support no-code/low-code applications by troubleshooting issues, assisting with maintenance and deployment, documenting solutions, collaborating with project teams, and contributing to knowledge base resources.

Vendor Management:
Act as liaison between KSBN and software vendors, coordinating daily support activities, strategic planning, and long-term platform improvements.

Other Duties:
Complete special projects and perform related duties as assigned, including supporting agency operations during emergencies or disaster events. Assist with technology procurement, asset management, and team assignments as needed.

Minimum Qualifications:

* Bachelor's degree in information technology, Computer Science or relevant field. A combination of education, training, and experience may be substituted when competency in the role is demonstrated.

* 5 or more years' experience in information technology, Computer Science or relevant field.

* 3 or more years' direct experience utilizing the required skills listed above.

* Course work in Computer Science or relevant field.

* A combination of education, training, and…