IT Helpdesk Analyst II

Job Posting

Important Recruitment Information for this vacancy:

* Job Posting closes:
July 6, 2026

Kansas Department of Transportation

The Kansas Department of Transportation (KDOT) delivers transportation that keeps Kansans moving forward. Our employees are our most valuable resource. We depend on our employees and business partners to get the job done. KDOT strives to provide a work environment that motivates people and encourages them to be productive. KDOT is a great place to work, so come be part of our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDOT does not provide sponsor ships for this position.

E-Verify:
The Kansas Department of Transportation (KDOT) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please . For additional information regarding Immigrant and Employee Rights (IER) please .

About the Position:

* Who can apply:
Anyone

* Classified/Unclassified Service:
Unclassified

* Full/Part-time:
Full-Time

* Regular/Temporary:
Regular

* Work Schedule:

Monday - Friday

* Eligible to Receive Benefits:
Yes

* Veterans' Preference Eligible:
Yes

* Search :

* Annual Salary Range: $49,649.60 - $52,130.10

* Hourly Pay Range: $23.87 - $25.06

Employment Benefits:

* Work-Life Balance Programs:

* Paid Leave:
Vacation, Holidays, Parental, Military, Sick, Funeral and Jury Duty

* Employee Assistance Program

* For help managing daily life at no cost to you

* Infant at Work Program

* Voluntary Benefits:
Accident, Critical Illness, and Hospital Indemnity Insurance

* First-Day Coverage:

* Medical Insurance

* Dental Insurance

* Vison Insurance

* Tax Advantage Accounts: HSA, HRA, FSA with qualifying plans

* Life Insurance:

* Employer paid basic group life

* Optional group life insurance available at a reasonable cost.

* Retirement:

* KPERS and Deferred Compensation

* Other Benefits:

* Tuition reimbursement

* Paid on-the-job training programs.

* Personal and Professional Development Opportunities

* Employee discounts with the STAR Program

* And more!

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

Position Summary:

This IT Helpdesk Analyst II position is located in Topeka, at the Eisenhower State Office Building, and is within the Office of Information Technology Services. This position provides advanced technical support for end-user computing environments across the organization.

Job Responsibilities may include but are not limited to the following:

* Manage the lifecycle of portable and cellular-enabled devices.

* Administer devices using Microsoft Intune and Apple Business Manager (ABM).

* Image, configure, deploy, and refresh desktops and laptops according to organizational standards.

* Troubleshoot and resolve hardware and software issues for Windows devices, peripherals, and mobile endpoints.

* Track inventory and create asset management records for cellular and wireless equipment.

* Document solutions, procedures, and troubleshooting steps for reuse and knowledge sharing.

* Create and maintain technical documentation and standard operating procedures.

* Serve as liaison for the Ever Bridge emergency communication system, coordinating with Safety Teams for regular testing and system readiness.

View the full position description

Qualifications:

Minimum Qualifications:

* One year of advising and assisting computer users in a distributed computing environment.

* Education may be substituted for experience as determined relevant by the agency. Transcripts are required for education to be considered.

Preferred Qualifications:

* Independent work experience in systems software, including network administration and electronic mail messaging systems.

* Experience working with Microsoft's Active Directory and Microsoft Office.

* Experience providing technical support to end users in an IT Service Desk environment.

* Microsoft Certified Professional (MCP), A+ or Network + Certification

Post-Offer/Pre-employment…