System Administrator - BMC Remedy

Position Summary / Career Interest

Systems Administration provides design, implementation, maintenance, and support services for server level enterprise applications and medical devices. System Administrators (Sys Admins) are responsible for maintaining end‑to‑end knowledge of, assessing the impact of organizational change on, and identifying the opportunities and threats surrounding the systems they support. Systems Administration also assists ancillary IT groups (Radiology, Lab, Pharmacy, etc.) as a tie back to HITS (Health Information Technology Services) and an escalation point for systems issues.

System Administrator - BMC Remedy

Broadmoor Campus

• Serves as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes.
• Functions as a coordination point for issues related to systems between all IT teams. Acts as an escalation point for issues with assigned systems that cannot be resolved in TRC.
• Maintains usable systems for end‑users with the ability to work with vendors or other outside resources as well as internal hospital teams to resolve system issues within service level agreements.
• Maintains documentation on the systems technical configuration, contacts and functionality. Contributes and maintains common troubleshooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location. Maintains relevant training materials for systems.
• Plans and schedules system upgrades and updates, including coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from the system. Includes server as well as workstation updates. Follows department change request processes.
• Protects hospital assets and information by maintaining secure systems. Follows organizational policies and processes surrounding access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and others to support security and integrity of organizational and patient data.
• Verifies application logs and other monitoring tools to resolve issues that could cause data integrity issues. Ensures retention periods for application data follow hospital and regulatory requirements.
• Verifies that systems are completing a normally scheduled and approved backup methodology and that systems/data can be restored in the event of a failure or disaster. Includes completion of disaster recovery plans (DRP) and other documentation related to disaster recovery (DR) and high availability (HA).
• Maintains knowledge of applications and functional areas entering application data. May have responsibility for entering application data as required. Data entry should not include patient health information unless directly approved by management.
• Manages application methods used to control print queues and printing workflow.
• Creates, schedules, distributes, and prints reports using application functionality. Models, designs, monitors, and supports system interfaces in conjunction with dedicated interface staff and other teams. Maintains documentation surrounding the flow of data between systems.
• Possesses intermediate problem‑solving skills to resolve application, workstation, and server issues under stressful conditions. Uses appropriate methods of escalation to both internal and external resources.
• Subject matter expert for assigned systems including design, interfaces, end‑user workflow, and end‑to‑end system knowledge. Monitors vendor road‑maps and communicates points of interest.
• Communicates effectively with system vendors to maintain working relationships and proper systems support. Verifies vendor actions meet the expectations of the hospital and reviews statements of work (SOW) and quotes for accuracy and appropriateness.
• Has an advanced understanding of technical concepts including databases, networking, hardware, software, interfaces, medical devices, desktop support, operating systems, and others as necessary.
• Performs analysis for new system requests. Uses technical knowledge to ask…