IT Operations Manager

Job Posting

Important Recruitment Information for this vacancy:

* Job Posting Closes:
Open Until Filled

Department of Administration, Office of Systems Management

Office of Systems Management | Kansas Department of Administration

About the Position:

* Who can apply:
Anyone

* Classified/Unclassified Service:
Unclassified

* Full/Part-time:
Full-Time

* Regular/Temporary:
Regular

* FLSA Status:
Exempt

* Work Schedule:

Monday-Friday 8:00 am to 5:00 pm

* Eligible to Receive Benefits:
Yes

* Veterans' Preference Eligible:
Yes

* The position is based in Topeka, Kansas, and requires regular in-person work, on-site. Telework may be considered in accordance with agency policy and business needs.

Compensation:

* Salary Range: $90,000 - $100,000

Note:

Compensation will be based on the candidate's qualifications, experience, and skills, while considering internal equity and applicable compensation guidelines. Applicants should consider the posted salary range when determining their interest in the opportunity.

Employment Benefits:

* First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.

* Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.

* SEHP members and their covered family members have access to the Health Quest Health Center at 9th and Kansas Avenue in Topeka for in-person and virtual health care services.

* Sick & Vacation leave

* Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

* Paid State Holidays (designated by the Governor annually)

* Employee discounts with the STAR Program

* Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

The IT Operations Manager provides leadership and oversight for agency-level IT operational services, ensuring reliable, secure, and effective technology support. This position manages end-user support, service desk operations, endpoint and asset management activities, and coordination with centralized IT and cybersecurity service providers. The IT Operations Manager supervises technical staff, supports operational planning and budgeting, and collaborates with IT leadership and enterprise partners to improve services and align technology resources with agency business needs.

IT Operations Leadership and Service Delivery:

Provides leadership and direction for IT operations teams, including end-user support, service desk, IT security, and systems administration staff. Assigns priorities, monitors service delivery, supports staff development, and ensures effective incident, request, and problem management processes. Coordinates with centralized IT teams to resolve issues and improve technology services across the agency.

Endpoint, Asset, Security, and Compliance Management:

Oversees agency technology asset lifecycle activities, including device deployment, maintenance, inventory, and retirement. Coordinates hardware and software asset management, licensing compliance, endpoint security activities, vulnerability remediation efforts, and adherence to agency security standards in partnership with centralized cybersecurity teams.

Collaboration Technology and User Support:

Supports agency use of collaboration technologies, including Microsoft 365 tools, audio/visual systems, and remote meeting solutions. Provides first-level troubleshooting and coordinates with centralized IT teams for issues requiring enterprise-level resolution.

Planning, Budgeting, and Operational Improvement:

Collaborates with IT leadership on budgeting, purchasing, lifecycle planning, and service improvements. Provides operational reporting, recommendations, and insights to support agency technology goals.

Qualifications:

* Associate degree in computer science, information technology, engineering, business administration or a related field.

* Five years of experience in a related IT role, with at least Three years of experience in a lead or supervisory capacity Experience supporting IT operations, managing priorities, coordinating technology services, and leading or mentoring team members.

* Three years' working experience in a related IT role or position. One year's experience in a lead or supervisory role. Knowledge planning and managing IT budgets. Familiarity managing relationships with vendors including reviewing contracts and monitoring service level agreements. Experience leading and mentoring team members, fostering a culture of collaboration and knowledge sharing.

Preferred Qualifications:

* Professional certifications or training in IT operations, service management, cybersecurity, asset management, or related disciplines. Preferred certifications may include ITIL Foundation, CompTIA Security+, Microsoft certifications (such as Modern Desktop or Azure), HDI Support Center Manager, IAITAM asset management certifications, CISA, CISM, or other relevant industry…