Technical Support Engineer

Job Overview

As a Technical Support Engineer
, you are responsible for maximizing customer service and VTS growth and profitability through effective and efficient communication with external and internal customers. You also will encourage a collaborative environment with an emphasis on technical knowledge and assistance, look for potential sales with each customer contact, document and pass on information to the appropriate personnel, and report to the VTS Technical Support Manager.

• Provide guidance to end users about equipment maintenance practices, schedules, and troubleshooting.
• Speak with customers and ask the necessary questions about their process to ensure that the oil, pumps, and motors are safe for their process applications.
• Research and recommend replacement pumps for old, obsolete equipment.
• Assist Edwards service and customer technicians with troubleshooting.
• Work closely with CSC, Service, Operations and Sales to provide feedback of performance and/or quality of Edwards equipment.
• Continue training to continuously grow personal knowledge of product and processes.

• Bachelor’s degree in Engineering or a related field, or equivalent experience/military experience.
• 5 years of experience in the operations, service, design and/or support of vacuum systems or at least 3 years of work experience required in a technical or manufacturing environment.
• Experience discussing directly with customers during the testing, installation, or maintenance and repair of equipment.
• Experience working in a manufacturing and/or electronics environment.
• Experience with interpreting mechanical drawings and electrical schematics.
• Operations, process or programming design experience is a plus.
• Ability to build up relationships and network.
• Computer skills in all common Windows applications (Word, Excel, Access, and Project).
• Must be authorized to work in the US.

• Benefits and perks:
  Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• Strong retirement 401(k) plan with matching.
• Family is important to us – paid family leave, health paternity/maternity leave and many other benefits for a healthy work‑life balance.
• Growth opportunities:
  Access global training, mentorship, and career progression pathways to achieve professional goals.
• Individual learning opportunities, world‑wide job opportunities or technical training from our academy.

This role is fully remote, enabling you to work from your home base in the US. We value results over location and provide the tools and support you need to succeed from any location.

Salary is based on average. Final salary may vary based on factors such as geographic location, experience, job‑related skills, internal peer equity, etc.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.