Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Operations Manager will be responsible for managing the team assigned to the critical environments’ portfolio. Maximum emphasis is to be placed on the critical environment operational continuity while ensuring the integrity and reliability of the client’s critical function is not compromised within your team. Requirements will be strong skills in client relationship management and communication, critical engineering practices, organizational savvy, team leadership and ability to identify and manage variation in metrics.

This role ensures all resources i.e. human, financial, etc. are managed within the policies and procedures of the client and JLL

• Responsible for overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationship
• Collaborate in the development of strategic initiatives then operationalize, driving the team’s performance and outcomes to meet and exceed client expectations.
• Ensuring that SLA/KPI are being meet and action plans are developed and executed for improvement opportunities.
• Set and manage service delivery commitments with direct and indirect clients and customers.
• Manage the deliverable expectations from initiation through completion.
• Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account’s leadership team and the client key stakeholder.
• Ensure team is completing deliverables according to the MSA, SLA’s and KPI’s.
• Provides support and guidance to expand team’s capabilities and ensure vendors are performing work appropriately.
• Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.
• Provide oversight in the development and approval of MOPS/SOPS/EOPS
• Take an active role in the execution of the monthly/ quarterly/ annual reporting and development/management of the operational and capital expense budget.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

• Bachelor’s degree preferred, or equivalent experience.
• Minimum seven years’ experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety)
• Knowledge of standard business and accounting practices
• Have a solid technical knowledge of critical technology environment systems
• Ability to manage a high volume ofhighly complex tasks in a mission critical environment
• Excellent verbal and written communication skills
• Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project
• Experience with MS Office suite and CMMS databases

• Professional Credential (CFM, FMP) desired

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site –Wilson, NC