Customer Service​/Sales

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates learn about products using our tools and provide information to customers to sell an entire project. They greet, qualify, recommend, and close every customer interaction, and understand how to handle basics in adjacent departments. Associates maintain the in‑stock condition of assigned areas, ensuring they are clean, shop‑able, and safe.

They provide a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards or unsafe conditions, reporting them to the Manager on Duty, and working safely to avoid endangering themselves, co‑workers, vendors, or customers. They work cooperatively with their Department Supervisor, other associates in their department, and across departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Position types include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.