Sales Manager - Fifth Avenue Club

Who We Are

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all‑channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real‑estate assets.

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer‑centric sales experience, all while being a steward of the Saks Fifth Avenue brand.

• Recruit and onboard new hires, acting with a sense of urgency and hiring quality talent to create a talent bench.
• Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth, setting clear goals and communicating them in alignment with department objectives.
• Foster an environment of accountability by leading the team in enforcing policies and procedures, ensuring understanding from all associates.
• Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow‑up, coach and mentor associates on opportunities for improvement.
• Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build a fashion influencer presence and broaden connections beyond the client base.
• Drive continued education initiatives for direct reports, focusing on product knowledge training, client events and experiences, and targeted selling and clienteling.
• Promote a positive environment of achievement, recognition, and celebration.
• Resolve work‑related concerns and conflicts promptly, finding common ground and settling disputes fairly.
• Empower the team to take ownership of internal and external customer problems and resolve them quickly.
• Oversee scheduling of department associates, balancing promotional calendar and business needs, and manage the team’s daily prioritization of tasks.
• Create and maintain an environment of trust and collaboration, encouraging feedback and recommendations for improvement.
• Speak with truth and candor, modeling how to challenge the status‑quo appropriately.
• Exhibit Saks Fifth Avenue’s culture and values, creating a friendly, upbeat atmosphere with consistent customer service.
• Model exceptional service and client relationship‑building skills by consistently delivering memorable client experiences, planning and supporting client appointments, and informing clients of in‑store events to enhance engagement and loyalty.
• Execute all client‑development specific initiatives in store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences.
• Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community.
• Build a cohesive customer‑service‑driven team, overseeing customer service efforts and escalations.
• Use data‑driven methods to identify patterns in client spend, uncover opportunities to increase wallet share, and drive repeat business.
• Increase new client acquisition and strengthen existing relationships by leveraging marketing tools and channels of technology such as social media platforms, referrals, and networking.
• Exercise expertise in client‑ling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences.
• Take initiative to stay informed on new merchandise…