Experience Associate Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

As

an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs.

In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team.

Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.
Job Responsibilities:

Sells appropriate products, features, and services based on customer needs.

Resolves customer pain points in one interaction utilizing in-store systems and digital tools.

Coach in all directions and provide actionable feedback that improves performance.

Takes ownership of store performance.

Lead by example in training completion and staying up to date on product and service knowledge.

Education:

High School Diploma/GED (Required)

Work Experience:

Retail: 18+ Mos. Neighborhood Retail Associate Manager

Care: 18+ Mos. Associate Coach

Knowledge, Skills and Abilities:

Strong Customer Service skills, passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)

Retail Sales:
Retail experience in high volume environment and ability to work in varied environments (Required)

Detailed Organization:
Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)

Training:
Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)

Mathematics:
Consistent accuracy with basic math and proficient use of a calculator (Required)

Pass certification and annual re-certification process. (Required)

Consistently performs above company average in sales metrics. (Preferred)

Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics. (Preferred)

Ability to analyze sales data and trends to identify opportunities for improvement. (Preferred)

Ability to multi-task and quickly move from store operations to coaching to customer support. (Preferred)

Demonstrated effective operational and procedural compliance. (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

No

DOT Regulated:

DOT Regulated Position (Yes/No):

No

Safety Sensitive Position (Yes/No):

No

Base Pay Range: $28.85 - $48.04

Annualized Incentive Target: $9,600

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and…