Aisles Online Service Lead

Additional Considerations (if any):

Must be 18+-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Aisles Online Service Lead Department:
Aisles OnlineFLSA:
Hourly Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time.

If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.

What You'll DoNo two shifts are exactly the same, but here's what you can expect:

Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed

Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control

Maintain in-house quality control including cleaning, proper handling of equipment and merchandise

Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues

Respond to questions and issues from employees and customers in a timely and professional manner

Maintain employee records and document employee interactions

Train new employees and complete employee performance and productivity reviews

Have authority to recommend employee disciplinary action

Attend and participate in team meetings as assigned

Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders

Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines

Pitch in with other tasks or special projects as they come upYour Skills To be successful in this role, you'll need to be able to:

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience

Lead, direct, and support a team in a fast-paced, deadline-driven environment

Apply logical thinking to solve problems with a variety of abstract and concrete variables

Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed

Communicate clearly and professionally with customers, team members, and supervisors

Stay organized and manage multiple priorities and operational needs simultaneously

Handle confidential information including sales reports and profit and loss data with discretion

Reporting Relationships Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, E-commerce, Health Wellness Home;
Aisles Online Department Manager Direct Reports:
Aisles Online Employees

Education and Experience High school diploma or equivalent preferred

Six months of similar or related job experience preferred

Physical Requirements Frequently stand and walk throughout a shift in sales, food service, or delivery areas

Where applicable to the role: ability…