Transportation Services Coordinator; Individual Contributor IV

Position Summary

Johnson County Mental Health Center Transportation Services Team is looking to fill the position of Transportation Services Coordinator
.

• Monday through Friday, 7:30am-4:30pm

• Coordinates Mental Health Services transportation services by assigning daily rides and tasks, arranging outside transportation when needed, resolving routine transportation issues, developing or adjusting routes to accommodate current needs, filling in as a driver as needed, and tracking transportation data.
• Assists manager with maintenance of vehicles by checking for safety problems and scheduled maintenance needs, obtaining authorization for major repairs, scheduling routine maintenance, and ensuring vehicles are clean and filled with sufficient gas.
• Provides and ensures great customer service through communication with clinicians regarding potential problem areas, listening to complaints and addressing issues, and effective communication with consumers to ensure user‑friendly service.
• Trains drivers on safety skills, awareness of Mental Health policies and procedures, and customer service expectations. Monitors drivers and addresses training needs and other problems.

High School Diploma or equivalent; one year of driver experience as chauffeur or transporting customer, delivery service, dispatching, customer service, or relevant experience; and valid driver's license with acceptable driving record are required.

One year of experience in community mental health setting serving the seriously and persistently mentally ill population is preferred.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

All County employees may be called upon to assist other departments/agencies in a declared emergency situation.