Customer Service Representative

## Customer Service Representative Apply locations:
Shawnee, Oklahoma time type:
Full time posted on:
Posted Todayjob requisition :
JR10038
*
* Essential Duties & Responsibilities:

*
* * Responsibilities of this role include but are not limited to:
** Handle incoming calls and deal with or direct customer problems to the proper personnel or department for resolution.
* Provide customers with pricing, availability via telephone and/or email and enter orders.
* Work with other departments on a daily basis to ensure that deliveries, pricing and questions for customers are answered in a timely manner.
* Obtain frequently required information for customers in a timely manner.
* Establish a rapport with the decision makers within their major accounts.
* Responsible to maintain a safe working environment for all employees.
* Requires regular attendance per the schedule assigned by the supervisor.
* Initiate customer contact through telephone calls, emails, marketing surveys or sales leads in advertising.
* Complete necessary paperwork as required on a daily basis such as unauthorized deductions and credit with assistance.
* Take orders, give pricing and availability and give general information without significant supervision.
* Obtain frequently required information from customers in regards to forecasting, competition and product surveys.
* Special projects as required.
* Adhere to ISO 9001 Quality, ISO 14001 Environmental and OSHAS 18001 Safety certification requirements.##
* Required Skills/Abilities:
*
* Skills required:

typing, 10-key and basic math
* Knowledge of SAP and Microsoft package or related software desired.
* Proficient in sales skills, working with all levels of sales and distribution channels.
* Basic understanding of features, advantages and benefits for all product lines.
* Ability to handle guests (clients) during visits to the company.
* Good verbal, written and interpersonal skills
* Basic understanding of office procedures.
* Good telephone etiquette.
* Ability to handle some types of product inquiries.
* Understanding of competition and anti-trust laws.
* Ability to collaborate on projects with others inside and outside of the department.##

* Education and Experience:

** High School diploma or equivalent required.
* Previous inside sales a definite plus.
* Technical skills and understanding##
* Working Conditions /

Physical Requirements:

** Primary work in a climate-controlled office environment.
* Eye/hand coordination greater than 50% of the time.
* Visual strain greater than 50% of the time.
* Listening, sitting, standing, stooping, walking, observing, grasping, pushing, pulling and keyboarding.

Please submit your application via the ‘Apply’ button.
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