Host, Customer Service​/HelpDesk, Customer Service Rep

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Shawnee, OK, US

• Previous experience in a customer service or hospitality role.
• Ability to stand for extended periods and work in a fast-paced environment.
• Basic computer skills for managing reservations and waitlists.
• Flexibility to work weekends, and holidays as needed.

• Experience using reservation and seating management software.
• Knowledge of food and beverage service standards.
• Training in conflict resolution or customer service excellence.

• Greet guests warmly upon arrival and manage the seating process to optimize table turnover and guest comfort.
• Maintain an organized waitlist and provide accurate wait time estimates to guests.
• Coordinate with servers and kitchen staff to ensure timely seating and service.
• Handle guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Maintain cleanliness and organization of the host station and entrance area.

The required skills such as strong verbal communication and organizational abilities are essential for effectively greeting guests, managing seating arrangements, and coordinating with the service team to ensure a seamless guest experience. Basic computer skills enable the host to efficiently use reservation and waitlist management systems, which helps reduce wait times and improve operational flow. Preferred skills like bilingual communication enhance the ability to serve a diverse clientele, fostering inclusivity and better guest relations.

Conflict resolution skills are valuable for addressing guest concerns promptly and maintaining a positive atmosphere. Overall, these skills combine to create a hospitable environment that encourages repeat visits and positive reviews.