Cage Shift Supervisor Job Shawnee area,Oklahoma USA,Entertainment & Gaming

Job Type

Full-time

Description

PAY: $18.00 to $24.00 PER HOUR

ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family.

FUNCTIONS STATEMENT:

Supervise and control assigned cage sections to assure the accurate accounting of all transactions according to casino standards, while maintaining the integrity of all staff and procedures.

MAJOR DUTIES:

Provide supervision directly over Casino Cashiers.
Duties include customer complaints.
Employee coaching and disciplinary action.
Assure that all policies and procedures are in compliance.
Responsible for all jackpot payouts, i.e. W2-G's and all Title 31 documents.
Provide outstanding customer service to all patrons.
Responsible for maintaining the integrity of all aspects of the casino.
Institute and enforce casino and gaming policies and procedures in accordance with the Minimum Internal Control Standards .
Maintains security and accountability of casino bankroll and chip inventory.
Responsible for overseeing all Casino Cashiers and Credit Operations during shift.
Supervise and train Casino Cashiers.
Ensure an orderly and positive working environment in the Cage.
Schedule, train and evaluate all non-supervisory cage personnel.
Pre-audit and investigate variances, which include daily paperwork.
Maintain adequate cash inventories for all of the cage areas.
Responsible for Casino Cashier rotation on each assigned shift.
Provide oversight functions of Cashier personnel.
Responsible for assurance of game protection.
Administering the overall Cage department during assigned shift, in accordance with management's directives and the policies prescribed in the Minimum Internal Control Standards .
Application and completion of federal cash reporting requirements including Title 31 compliance.
Complete all documentation as required for assigned shift.
Responsible for Cage contents and inventories.
Resolve financial discrepancies.
Protects Casino assets at all times.

• NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

Requirements

FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of single entry ledger accounting principles.
Knowledge of all casino games and operations.
Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.
Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
Knowledge of methods and techniques that assure protection of the Cage and Casino assets.
Knowledge of how to administer the overall games during an assigned shift in accordance with management's directives and the policies as prescribed in the Minimum Internal Control Standards .
Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.
Knowledge of all documentation requirements for each subordinate staff per shift.
Knowledge of prescribed methods for tracking Cage assets and inventories.

FACTOR 2: SUPERVISORY CONTROLS

Incumbent is under the direct supervision of the Cage Manager.
The supervisor assigns work, advises on changes in procedures, if any, and is available in the immediate area for assistance when required.
Routine work is performed independently following set procedures.
The work is reviewed closely for outcome and results, and for accuracy through spot checks, through complaints from customers and staff and through personal observation of the employee at work.

FACTOR 3: GUIDELINES

Incumbent uses personal experience and employer standard operating procedures, in addition to handbooks, policies and precedents.
Guidelines include Citizen Potawatomi Nation regulations and directives, National Indian Gaming Commission laws, rules, regulations, manufacturer's catalogs, handbooks, precedents, and files of previous projects.
The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Fire Lake Entertainment Center in mind.
Guidelines include the Minimum Internal Control Standards.

FACTOR 4: COMPLEXITY

As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories or programs to solve problems.
Incumbent will frequently be faced with unusual circumstances and incomplete or conflicting data in addition to various staff and gaming patrons who have special interests; and individual priorities may conflict with existing policy and procedures.
The level of difficulty will vary from a medium…