Computer Systems Analyst

Location:

43155 East 45th Street, Shawnee, OK, 74804, United States

Employee Type: FT Exempt

The Computer System Analyst will be responsible for supporting assigned applications for clinical, administrative, and financial systems, to include troubleshooting, maintenance, and problem resolution. The Computer System Analyst may lead, or support project management activities required to deliver business‑oriented, valuable, and relevant solutions. The primary focus is partnering with customers to acquire necessary understanding of business objectives and processes and to investigate new uses of existing data and systems to achieve competitive advantage and to implement technology changes to achieve short and long‑term business goals.

In this role, the Computer System Analyst will provide technical software, hardware and network problem resolution to all company computer users by performing question/problem diagnosis and guiding users through step‑by‑step solutions in an open and high energy environment. He/she will clearly communicate technical solutions in a user‑friendly, professional manner, and provide one‑on‑one user training as needed.

Under the Oklahoma Medical Marijuana and Patient Protection Act ("The Unity Bill") this position is considered a "Safety‑sensitive" position. "Safety‑sensitive" is defined to include "any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others." Employees working in "safety‑sensitive" roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.

• Champions initiatives to develop, improve, and resolve issues with critical processes and technologies.
• Monitors the Information Systems ticketing application for same‑day response to ticket requests related to job function.
• Installs, configures, tests, maintains, monitors, and troubleshoots equipment and end‑user workstations and related hardware and software in order to deliver required desktop service levels. Assesses the need for and implements performance upgrades to end‑user workstations, telephony and peripherals.
• Maintains and administers computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Protects data, software, and hardware by coordinating, planning and implementing network security measures.
• Analyzes application performance and takes approved action to correct deficiencies; researches, analyzes, and reports bugs found by users or by self‑conducted testing; interacts with vendor technical support to resolve issues; works directly with administrators and users on application/technical problem identification, resolution, and root‑cause analysis.
• Performs application administration ranging in complexity from small, in‑house application to enterprise‑class purchased application; this may include some system administration tasks; monitors application use and performance; maintains and supports applications; develops, tests, and implements approved changes; evaluates interrelationships and integration between applications.
• Manages the receipt and flow of data received from outside entities that are imported into the assigned system; exports data to outside entities and responds to their requests.
• Monitors and evaluates the use of application; collects user feedback and recommends enhancements or modification to applications.
• Collaborates with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options for new work requests.
• Performs assigned tasks to assist with incident resolution; supports others in the troubleshooting and resolution process; executes steps to resolve issues and documents appropriately.
• Understands process improvement initiatives; provides suggestions for improvements based on daily work; provides feedback and technical suggestions for improved processes using a team approach; provides technical and/or functional leadership…