Adjuster Trainee - Shawnee

Benefits Available Candidate must reside in one of the following counties:
Lincoln, Pottawatomie, Seminole, Okfuskee, Hughes, Pontotoc or Coal County. This is not a remote position.

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement
• Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases
• Obtain (via telephone, correspondence or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated
• Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed
• Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries
• Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority
• Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed
• Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required
• Maintain company car in serviceable condition; prepare/submit weekly expense account

• Analytical
  - Synthesize complex or diverse information;
  Collect and research data;
  Uses intuition and experience to complement data
• Customer Service
  - Manage difficult or emotional customer situations;
  Respond promptly to customer needs;
  Respond to requests for service and assistance;
  Meet commitments
• Interpersonal Skills
  - Maintain confidentiality;
  Keep emotions under control
• Oral Communication
  - Speak clearly and persuasively in positive or negative situations;
  Listen and obtain clarification;
  Respond well to questions;
  Demonstrate group presentation skills;
  Participate in meetings.
• Written Communication
  - Write clearly and informatively;
  Edit work for spelling and grammar;
  Change writing style to meet needs;
  Present numerical data effectively;
  Read and interpret written information
• Business Acumen
  - Understand business implications of decisions;
  Display orientation to profitability
• Ethics
  - Treat people with respect;
  Keep commitments;
  Inspire the trust of others;
  Work ethically and with integrity;
  Uphold organizational values
• Organizational Support
  - Follow policies and procedures;
  Support organization’s goals and values
• Judgment
  - Display willingness to make decisions;
  Exhibit sound and accurate judgment;
  Support and explain reasoning for decisions;
  Include appropriate people in decision-making process;
  Make timely decisions
• Planning/Organization
  - Prioritize and plan work activities;
  Use time efficiently
• Professionalism
  - Approach others in a tactful manner;
  React well under pressure;
  Accept responsibility for own actions
• Quality
  - Demonstrate accuracy and thoroughness;
  Look for ways to improve and promote quality;
  Monitor own work to ensure quality
• Quantity
  - Meet productivity standards;
  Complete work in timely manner;
  Work quickly & accurately
• Safety and Security
  - Observe safety and security procedures
• Adaptability
  - Adapt to changes in the work environment;
  Deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensure work responsibilities are covered when absent;
  Arrive at meetings and appointments on time
• Dependability
  - Follow instructions, responds to management direction;
  Commit to long hours of work when necessary to reach goals

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidate must reside in one of the…