Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions using the POS system; handle transactions accurately, place merchandise in a bag, and provide a receipt while delivering top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager as appropriate.
• Promote Game Stop’s guest benefits, such as new title reservations, trade-in, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, practices, and guidelines.
• Observe associate performance and provide timely feedback; address unsatisfactory performance as directed to align with guest service expectations.
• Provide recognition and feedback to store associates; document written feedback into Workday / HR service management system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; associates should know all job aspects, policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities.
• Schedule store associates to follow scheduling guidelines; supervise staffing to maintain optimal guest service levels.
• Approve payroll, manage paid time off, and verify time worked and pay accuracy.
• Maintain store cleanliness, organization, and merchandising; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; inspect packages/belongings at closing or shift end; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Conduct store inventory counts and stock merchandise to ensure representation and organization on the sales floor.
• Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies, conduct inventories, and report discrepancies to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately; label boxes with packing lists.
• Maintain safety awareness; address hazards and report injuries per company guidelines.
• Maintain store records/files neatly; keep manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and the Code of Standards, Ethics & Conduct.
• Adhere to opening and closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At…