Retail Sales Clerk

Retail Sales Clerk

Hourly range: $12.00-$14.00

All full time positions include medical, dental and vision insurance. The biweekly deduction from employee paycheck is $40.00 for employee only, $95.00 employee plus children, $120.00 employee plus spouse, and $140.00 employee plus family.

Functions statement:

· Serving customers by collecting money and ringing up sales in cash register, processing credit card purchases, closing out and making accurate deposits.

Major duties:

· Prepares inventory reports.

· Maintains inventory operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Organizes supplies in an orderly system.

· Maintains an inventory with an existing or self-developed program.

· Determines the types of items that sell most often.

· Tracking the dollar values of items being sold.

· Must have effective and courteous communication skills.

· Availability to work any shift, start time, weekends and holidays.

· Maintain a professional work schedule.

Note:

The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

Knowledge required by this position:

· Knowledge of organized reporting methods and techniques for inventory, ordering, and stocking.

· Knowledge of office organization, scheduling, analyzing information.

· Knowledge of the importance of deadlines, workflow, lines of authority, value of items being inventoried and sold.

· Knowledge of rates of turnover of certain items.

· Knowledge of suspense files.

· Knowledge of safety practices.

· Knowledge of the relationship of deadlines to mission accomplishment.

· Knowledge of inventory control methods.

· Knowledge of manufacturers safety decals (MDS) on supplies that pose a possible health or safety risk.

· Knowledge of English grammar and spelling for effective communication skills.

· Knowledge of basic math computations and problem solving.

· Knowledge of appropriate and inappropriate behavior with customers.

· Knowledge of the principles of "undue familiarity".

· Knowledge of operating an automated cash register and computers.

Factor 2:
Supervisory controls:

· Incumbent is under the direct supervision of the Gift Shop Manager.

· The supervisor assigns work, advises on changes in procedures and is available for assistance when required.

· Routine work is performed independently following set procedures.

· The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work.

Factor 3:
Guidelines:

· Written and oral guides provide specific instructions for doing the work.

· Most of these instructions are easily memorized and require little interpretation.

· When instructions do not apply, the problem is referred to the supervisor.

· These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.

Factor 4:
Complexity:

· The incumbent will face a variety of situations that require on the spot resolution when dealing with people that are irritable, or in a hurry.

· The incumbent will have choices to make regarding how to handle different complaints, requests and situations.

· The complexity ranges from a low level to a medium level in that the work is mastered easily, and the incumbent takes the obvious course of action.

Factor 5:
Scope and effect:

· The primary purpose of the work in this position is to create a satisfied customer.

· The work contributes to the efficiency of daily operations of the Department of Finance and Grand Casino Hotel & Resort.

Factor 6:
Personal contacts:

· Contacts are on a face-to-face basis with co-workers, supervisor and customers.

Factor 7:
Purpose of contacts:

· The purpose of the contacts is to create a satisfied customer.

Factor 8:
Physical demands:

· Performing physical activities that require considerable use of arms and legs and moving continuously, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

· Standing for long periods of time, extensive walking throughout the day.

· Bending, squatting, kneeling and stooping.

· Requires acute hearing and sound discrimination, and visual acuity.

· Lifting up to 40 lbs. and moving of boxes, supplies and sales items.

Factor 9:
Work environment:

· The majority of the work is indoors within a climate-controlled environment.

Minimum qualifications for consideration:

· Must have a high school diploma or GED equivalent.

· Excellent communication skills.

· Able to work weekends, nights, and holidays.