Shift leader, Retail

Job Description

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

• "Thinks on their feet" at all times regardless of internal or external pressures
• Informs franchise owner/manager to all problems or unusual matters of significance
• Assists team members at the POS with upselling, voiding, or refunding a transaction

• Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
• Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks

• Sets the Speed of Service pace for the shift
• Supports and adheres to operational standards at all times
• Encourages team members on shift to meet/exceed goals and complete daily checklist tasks

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their team and franchise owner/manager