Meter Field Representative

Job Summary

Works independently disconnecting/reconnecting, removing, installing, maintaining, investigating and troubleshooting a large variety of electronic and mechanical devices serving residential, commercial and industrial customers throughout the OGE service territory. Demonstrate ability to read and comprehend technical manuals. Ability to learn skilled maintenance and manual tasks. Uses multiple types of testing equipment to troubleshoot and repair meters so customers billing results are valid and there are no data quality issues.

Work all fraud related calls to capture theft of electricity and reduce company write-offs.

• Job Title:
  
  Meter Field Representative
• Job Code: 126479
• Job Grade: 39

Routine duties based on detailed instruction. Works under direct supervision. Responds to routine questions and problems within standards and guides. Follows established procedures to accomplish requirements of job.

• Assist line and trouble departments during storms investigating hazardous exposures, lines down, and broken structures. Accurately report findings to DCC and Storm Leads to reduce truck rolls and expedite service restoration to customers.
• Troubleshoot, diagnose and resolve internal and external meter issues and recognize service issues pertaining to proper meter functionality.
• Troubleshoot, secure, document and report theft of electricity, often in uncertain areas and with unpredictable customers.
• All other duties as assigned.
• Work involves exposure to hazardous conditions and potentially hazardous facilities and equipment.
• Responsible for use, care and security of tools, vehicles, equipment and utilized material.
• Use computer programs to troubleshoot, repair and read meters with interval data recordings and reactive measurements for monthly billing on residential, commercial and major accounts. Stay current on pertinent technologies through continuous education and self-study.
• Adhere to all applicable standard operating procedures to ensure an Incident and Injury Free Workplace.
• Understand Probewell testing equipment and its applications to test meter efficiency for Corporation Commission required testing. Test self-contained meters (SC) meters < 300 volts. Also perform Customers High Bill Tests and report findings. Disconnect and reconnect/Seal-in and seal-out three-phase and single-phase (SC) meters