Customer Service Representative - Bio Bidet

Role Overview

The Customer Service Representative for Bio Bidet will be responsible for all phases of order fulfillment from receipt of order until delivery of all products to the customer. The incumbent will receive direction from the Team Leader and will live the corporate values of treating people with dignity and respect, practicing leadership, driving continuous improvement, acting with a sense of urgency, promoting innovation, fighting for consensus, and managing through teams.

• Offer Technical and Customer Care support and solutions to customers in accordance with the company's customer service policies.
• Assist customers with questions and problems; research and provide a resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy and build rapport.
• Provide technical and customer care support and troubleshoot regarding Bio Bidet product line, in accordance with Customer Service policies.
• Place and process orders for customer through internal portals (Shopify).
• Document and track inquiries via Salesforce.
• Act as liaison for customer and Sales and Marketing, as well as other areas
• React promptly to coordinate, communicate, and implement customer driven requirements.
• Acquire and provide knowledgeable product data for customers.
• Proactively communicate order status updates to Consumer, as well as the Warehouse.
• Provide cross support within the department to ensure full time phone and e-mail availability for quality service and responsiveness.
• Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.
• Interact as needed regarding quality issues and projects and collaborate with Bio Bidet personnel, Marketing, Sales Reps and Customers.
• Track incoming product returns and incoming product replacements for testing.

• High School diploma or its equivalent.
• 1-2 years of experience.
• Effective and persuasive verbal communicator and good listener that provides confidence in all situations with customers and internal partners.
• Mechanical and functional understanding of Bio Bidet products.
• Competent writing skills that are clear, concise and address the issue.
• Personal traits: curious, problem solver, accurate, good decision maker, diplomatic, self-starter, dependable, sense of urgency and energetic.
• Team traits: supportive, positive attitude, result focus, task sharing, identifies goals and is a strong contributor.
• Administrative traits: organized, can multitask, appropriate time awareness, prioritization and adheres to standards.
• Strong data entry and systems orientation.

Bemis Manufacturing Company does not offer employment-based sponsorship for work authorization, including H-1B, TN, or any other visa status, now or in the future. Applicants must be authorized to work in the United States without sponsorship.