Receptionist, Administrative​/Clerical

Job Title:

Customer Service Representative I Duration: 5 months contract

Location:

WI 53044 Pay Rate: $17.00 - $18.50 SPECIFIC RESPONSIBILITIES

• Process standard orders with attention to detail and timeliness & confirm order lead‑times to showrooms via email.
• Process finish sample set requests to customers & designers all over the world.
• Assist with answering OMNI emails within 24 hours from original email date & be available on click‑to‑chat daily to answer inquiries from our website.
• Authorize return goods using the approved RGA procedure. With assistance, determine if a product is to be returned to the Warehouse or field‑destroyed with proper technical team leader approval. Ensure that the proper re‑stocking fees are charged back to the customer.
• When requested provide order updates, shipping information & tracking of shipment to showroom associates via email or chat.
• Assist in resolving freight damage claims in a timely manner with the showrooms or Fed Ex directly. Process any LOA with proper approval and provide commercial invoices for customs.
• Responsible for understanding all showroom account information for each region as well as the sales agencies that represent.
• Daily reporting would include, but not be limited to, the following:
  • EDI
  • SQVI
  • ZCIRCS
  • Open RGA report
  • Daily Order Report
• Provide information for all potential customers as it relates to, but not inclusive, the list below:
  • Where to buy product
  • Information on product
  • Availability & lead times
  • Literature
• Requires 4 days in office (Mon‑Thurs) for the administration portion of the role. Associate will be located at our front desk of our Wisconsin office and help greet guests and other associates.
• Assist with any office needs such as, (but not limited to) delivering mail, assisting guests on where to go in office, manage office supplies with help of Supervisor, keeping office clean & tidy.
• Need an energetic and professional person to be the face of our luxury business in our office. Willing to help when needed and with tasks outside of normal role.

• 2-4 years of customer service or administrative work Proficient attention to detail & accuracy
• Organized
• Able to pivot based on business needs & requirements
• Be strong with planning
• Creative thinker
• Takes initiative
• Strong communication skills
• Ability to self‑manage after being trained
• Comfortable with technology (computer, phone, electronics & computer programs)
• Administrative background would be ideal

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.