Administrative Assistant (CFS

Administrative Assistant

The Administrative Assistant provides essential clerical, customer service, and technical support to the Child & Family Services Division of Health and Human Services. Serving as a primary point of contact for callers, visitors, and program participants, the position offers clear information, directs individuals to appropriate staff or resources, and ensures a professional and welcoming environment. Core responsibilities include processing WHEAP applications, preparing and organizing documents, performing data entry across multiple systems (HE+, CARES, SACWIS, Smart Care), maintaining records, and managing mail, scanning, and appointment scheduling.

The role also supports Child Protective Services, Foster Care/Kinship, and Youth Justice by processing court notifications, uploading reports, maintaining spreadsheets and case logs, preparing packets, and entering referrals. The Administrative Assistant is cross-trained to provide coverage across multiple HHS locations and must maintain accuracy, confidentiality, and strong communication skills while managing high-volume, time-sensitive tasks in a fast-paced environment.