Administrative Assistant; Front Desk

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal /bestemployers.

It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more!

The Administrative Assistant provides comprehensive clerical, technical, and customer service support to the Health and Human Services Administration Division. This position serves as a key point of contact for callers, visitors, staff, and community partners, ensuring efficient communication and smooth daily operations. Responsibilities include preparing and processing documents, managing data entry across multiple software systems, coordinating meetings and records, assisting with Release of Information requests, and supporting program staff with PPS and Smart Care functions.

The Administrative Assistant also provides cross-coverage for Reception and other administrative roles, requiring flexibility, strong organizational skills, and the ability to learn and adapt to new processes. Work is performed with a high level of confidentiality, accuracy, professionalism, and adherence to departmental and regulatory requirements.

• Provide general administrative and clerical support to HHS Administration, including preparing correspondence, reports, case notes, and documents through transcription, email, handwritten materials, or internal systems.
• Serve as a primary point of contact for callers and visitors; answer and direct phone calls, greet clients, respond to routine inquiries, and ensure individuals connect with appropriate staff or services.
• Process incoming and outgoing mail and interoffice communications; distribute materials in a timely and accurate manner.
• Perform data entry across multiple software systems, including PPS (Program Participation System) and Smart Care, ensure accurate coding of services, comply with State of Wisconsin requirements, and provide guidance to program staff on PPS-related questions.
• Track, process, and complete Release of Information (ROI) requests by retrieving, reviewing, and organizing digital and paper records in accordance with confidentiality laws and agency procedures.
• Support department transition to and ongoing maintenance of paperless systems through scanning, indexing, and organizing documents; assist with record room operations including chart check-in and check-out, purging, and filing.
• Schedule and coordinate meetings, maintain conference room calendars, prepare agendas, distribute meeting materials, attend meetings, and record minutes for assigned committees and work groups.
• Assist with building surveys and electronic forms using Survey Monkey, Google Forms, or other approved software; support special projects that require learning new processes, workflows, and…