Customer Care Specialist

The Customer Care Specialist is responsible for providing leading industry service to visitors of Vollrath, as well as, through email and switchboard correspondence.

ESSENTIAL JOB RESPONSIBILITIES

• Provide a leading industry customer service experience.
• Professionally greets all visitors and callers.
• Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax
• Directs visitors to designated area of the campus.
• Operates System Switchboard including but not limited to:
  Directing all incoming calls to proper extension, calling contacts through auto-call or paging system, monitoring and open gates.
• Maintains and updates all directories, switchboard manuals and Outside Sales listings.
• Assist Customer and Technical Service with Daily/ Weekly data reporting.
• Use Docuware or other document management system to get customer contacts to the correct department / representative.
• Responsible for the general appearance of the lobby area. Ensuring the lobby is neat and welcome boards are updated.
• Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time.
• Exercise empowerment to make decisions which benefits both the business and customers’ needs.
• Ability to retain information and utilize resources available to find solutions.
• Be a change agent. Identify and challenge reasoning behind current processes. Support alternative solutions for process improvements and recognize the benefits of the change.
• Demonstrate flexibility and willingness to accept new assignments and actively participate in cross-functional teams.
• Works in conjunction with a Job share position while having excellent communication and partnership in duties and coverage.
• Demonstrates willingness to take initiative for own growth and development.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS

• None.

TRAVEL

• None.

QUALIFICATIONS

• Customer Service experience.
• Previous Switchboard/Operator/Receptionist experience preferred.
• High School Degree or equivalent required.
• Demonstrates passion for providing industry leading customer service.
• Ability to work quickly under pressure.
• Must have superior telephone skills, strong written and verbal communication skills.
• Strong organizational and multi-tasking abilities.
• Strong computer skills including Microsoft Office, Excel and experience working with an ERP system.

VOLLRATH'S CORE VALUES

Treat All People with Respect:
Our intention is to recognize the diverse experiences, styles, and backgrounds of others, treating everyone with dignity. We aim to foster an inclusive culture where all team members can be their authentic selves and feel safe in voicing their perspectives.
Take Ownership:
Our intention is to match our actions with our words, building trust with others. We are united in taking responsibility for the success of Vollrath as a whole.
Empower Action:
Our intention is to create a workplace where every member can thrive in their growth and contributions with excitement, confidence, and psychological safety. We support each team member with resources and tools to strengthen collaboration and performance.
Commitment to Those Who Count on Us:
Our intention is to drive innovation and practical solutions through understanding the needs of our coworkers, customers, owners, and communities. We are dedicated to proactively addressing those needs and delivering results.
Life Beyond Work:
Our intention is to care for the well‑being of every individual we engage with, understanding them as a whole person. We strive to keep people mentally and physically safe, sending each person home in a condition to build a fulfilling life beyond work. We encourage balance, allowing our colleagues to pursue their passions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.