Account Service Coordinator

Position Title:

Account Service Coordinator

Wage: $24.00/hour

Shift: 1st

Hours:

8:00am - 4:30pm (Monday - Friday)

• Monitoring daily service dispatch reports and actively tracking open work orders through completion and closure.
• Coordinating and scheduling service activities with distributors and authorized service providers to meet expectations and performance metrics.
• Serving as primary liaison between customers, technicians, distributors, and internal teams to ensure clean communication and timely updates regarding service status and resolution.
• Proactively identifying and addressing service delays, resource constraints, and scheduling conflicts to minimize downtime and improve customer satisfaction.
• Escalating service issues as needed and driving resolution through collaboration.
• Collecting, reviewing, and auditing service documentation and invoices to ensure accuracy, completeness, and compliance with company requirements.
• Validating service completion documentation and ensure records are submitted accurately and on time.
• Coordinating with internal departments as needed.
• Reviewing, processing, and approving invoices and payment documentation associated with completed service work orders.
• Maintaining accurate service records and documentation within CRM and ERP systems.
• Building and maintaining strong working relations with dealers, distributors, service providers, and customer contacts.
• Responding to inquiries promptly and providing effective solutions to service-related challenges.
• Identifying opportunities to improve service dispatch process, customer communications, reporting, and overall operational efficiency.
• Assisting with broader technical support and customer service initiatives as needed.

• Associate’s degree in business administration, logistics, supply chain management, IT, or related; work experience will be considered.
• 3-5 years of experience in customer service, dispatch, field service coordination, logistics, or related role.
• Experience with in manufacturing, HVAC, or refrigeration environment preferred.
• Knowledge of commercial refrigeration equipment, HVAC systems, mechanical equipment or related environments preferred.
• Proficiency with Microsoft Office applications.
• Experience with CRM and ERP systems preferred.
• Excellent verbal and written communication.
• Strong organizational, time management and multitasking abilities.
• Ability to work independently while collaborating across cross-functional teams.
• Strong problem-solving and decision-making skills.
• Demonstrated sense of urgency and accountability.

We are proud to be an equal opportunity employer.