Customer Service Specialist II

Corporate Office, Taylor North, Sheboygan, WI
Sheboygan, WI 53081, USA

Join Rockline – Where Values Drive Excellence

At Rockline Industries, we don’t just manufacture consumer packaged goods — we build trusted partnerships and create meaningful impact. As a privately held industry leader
, we are guided by our RRITE values:
Renew, Respect, Integrity, Teamwork, and Excellence
. These values shape how we work, how we collaborate, and how we show up for our customers and each other.

Locations:
Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices.
Work Arrangement:
Option of On-site|Flex|Remote. Hourly position.

We’re looking for a Customer Service Specialist II — an experienced customer service professional who takes pride in owning accounts end‑to‑end, solving complex issues, and partnering cross‑functionally to deliver a high level of service. If you enjoy being the go‑to person for your accounts and want to work for a company that values your expertise, this role may be a great fit.

As a Customer Service Specialist II
, you’ll manage business‑to‑business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner.

• Review and process EDI and manual customer orders with accuracy and efficiency
• Manage customer items, pricing, addresses, and profiles
• Monitor item transitions, special delivery requirements, and order changes
• Track customer orders from entry through delivery and invoicing
• Communicate proactively on order status, product availability, and delivery appointments

• Serve as the primary contact for assigned customer accounts
• Execute and manage transportation strategies in partnership with internal teams
• Ensure order, invoice, and accounting accuracy, including advanced updates and follow‑through
• Review and respond to daily reports; identify trends, risks, and opportunities
• Troubleshoot complex issues and elevate appropriately when needed
• Identify and support customer service and account management process improvements
• Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams
• Complete quarterly goals and maintain an individual development plan
• Demonstrate a strong commitment to Rockline’s RRITE values and workplace safety
• Contribute to a collaborative team environment and support additional responsibilities as needed

• High School Diploma required

• 4+ years of business‑to‑business customer service experience or equivalent B2B account management experience
• Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations)

• ERP system experience required (JDE strongly preferred)
• Microsoft Word and Excel proficiency required
• Strong written, verbal, and interpersonal communication skills
• Solid problem‑solving, analytical, and organizational skills
• Ability to work cross‑functionally in a fast‑paced environment

• Logility experience
• Supply Chain Principles certification

• Values‑Driven Culture – Our RRITE values guide how we work together every day
• Flexibility – Options for on‑site, flex, or remote work
• Meaningful Work – Own customer relationships and make a real impact
• Professional Growth – Clear goals, training, and development planning
• Stability & Purpose – A strong, privately held company with long‑term vision

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.