Electrical Field Service Specialist- Switchgear

Overview

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world.

Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

This Electrical Field Service Specialist
- Switchgear role serves as a key technical resource supporting Rehlko generator paralleling switch gear systems across a wide range of customer environments. The Field Service Specialist is responsible for delivering hands-on support including system start-ups, commissioning, troubleshooting, preventative maintenance, and upgrades, while ensuring optimal performance and reliability. This role will be working closely with distributors, contractors, customers, and internal teams. This position will lead onsite activities, verify complex electrical, control, and communication systems, and provide operator training.

The Electrical Field Service Specialist
- Switchgear role requires strong expertise in power systems, PLC/HMI programming, and network communications, along with the ability to independently solve complex technical issues, manage field activities, and deliver high-quality results in a fast-paced, travel-intensive environment.

Work Mode:
Remote

Travel: 65 – 70% domestic and international travel required

• Provide technical support to Distributors, Direct Customers, Electrical & General Contractors, as well as internal customers.
• Create cases to track open issues and ensure timely resolutions for all customer requests.
• Independently verify system operation, conduct operator training, and document all site visits, including but not limited to field start-ups/commissioning, system modifications, and preventative maintenance.
• Track and provide documentation corrections for proper document revision.
• Assist engineering team in conducting & documenting factory testing and customer witness testing.
• Conduct wiring checks to verify control power distribution and component operation using proper test equipment. (0-125
  
  VDC & 0-13.2kVAC)
• Be proficient in the use of all PLC, HMI, and other component software programs for proper setup, operation, troubleshooting and necessary programming modification.
• Independently verify correct operation of control components including but not limited to PLC, HMI, metering, protective relays, circuit breakers, etc. per contract documents.
• Independently verify correct operation of all communication circuits including but not limited to Ethernet (TCP/IP), RS232/485, Modbus, Modbus+, fiber, BACnet, customer SCADA systems, etc.
• Work with REHLKO distributors (and third-party vendors as needed) to verify operation of generators, ATS’s, remote annunciators and other devices connected to generator parallel system.
• Manage onsite project vendors and activities to ensure efficient/successful…