Financial Advisory - Client Relationship Specialist

Lead with Purpose. Partner with Impact.

The Client Relationship Specialist is responsible for delivering exceptional client service while providing operational, administrative, and technical support to advisors and internal teams. This role serves as a key point of contact for clients throughout the onboarding and service process while ensuring account administration, documentation, and operational activities are completed accurately and efficiently.

The Client Relationship Specialist collaborates closely with Advisors and Operations teams within the broker-dealer to support financial planning activities, portfolio management, and client relationship initiatives. This position is designed as a development path toward becoming a Junior Investment Advisor, providing hands-on exposure to financial planning, investment management, and advisory services.

• Build and maintain strong relationships with clients by providing timely, professional, and personalized service.
• Respond to client inquiries regarding account maintenance, service requests, and account access.
• Assist clients with onboarding activities and ensure a seamless experience throughout the transfer and account-opening process.
• Coordinate client meetings, prepare meeting materials, and support follow-up activities.
• Demonstrate client portals, custodian websites, and online account access tools.
• Participate in client meetings and contribute by preparing information, facilitating discussions, and supporting presentations.
• Act as a liaison between clients, advisors, custodians, and internal teams to ensure prompt resolution of requests
• Prepare and submit all required documentation for new account openings and client onboarding.
• Coordinate account transfers, asset movements, money movement requests, checks, beneficiary updates, and other client service requests.
• Interface directly with custodians to establish and maintain client accounts.
• Monitor outstanding transactions and proactively follow up to ensure timely completion.
• Maintain accurate client records, documentation, and compliance files.
• Ensure cost basis information and account records remain current and accurate.
• Complete paperwork related to alternative investments as needed.
• Maintain client information within CRM and portfolio management systems.
• Collaborate with Advisors to prepare financial planning analyses and recommendations.
• Assist in gathering client data, developing risk profiles, and preparing investment recommendations.
• Support Advisors with financial planning assumptions and strategy implementation.
• Develop asset allocation recommendations under the guidance of Advisors and the Investment Committee.
• Assemble portfolio performance reports and client review materials.
• Assist with investment research and portfolio management activities as needed.
• Participate in projects designed to improve operational processes and client service delivery.
• Support client appreciation events, educational programs, and marketing initiatives.
• Collaborate with Advisors, broker-dealer operations and Compliance to ensure a consistent client experience.
• Stay informed on industry changes, market developments, and firm initiatives that may impact clients.
• Ensure all activities comply with regulatory, compliance, and firm policies.

• Bachelor's degree in Finance, Business Administration, Economics, or a related field preferred.
• Experience in wealth management, financial services, banking, or a client-service environment preferred.
• Strong understanding of account administration, client onboarding, and investment operations.
• Experience with custodial platforms, CRM systems, portfolio management software, and Microsoft Office Suite.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while knowing when advisor guidance is required.
• Commitment to providing an exceptional client experience.
• Demonstrated interest in financial planning, portfolio management, and professional growth within the advisory profession.

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our…