Dispatcher - Sheriff's Office

Make a difference when it matters most.

As a 911 Dispatcher for Sheboygan County, you are the critical first link between the community and emergency responders. You will answer emergency and non-emergency calls, gather essential information, prioritize incidents, and dispatch law enforcement, fire, and EMS personnel quickly and accurately.

This fast-paced role requires clear communication, sound judgment, emotional resilience, and the ability to multitask under pressure. We provide comprehensive training and ongoing support to help you succeed in this vital public safety position.

If you are calm under pressure, detail-oriented, and driven to serve your community, we encourage you to apply.

As a Dispatcher, you will be the critical link between the public and emergency responders. Using a computer-aided dispatch (CAD) system, you’ll answer 911 and non-emergency calls, coordinate responses for law enforcement, fire, and EMS, and provide life‑saving instructions when seconds matter.

Dispatchers keep officers and emergency personnel connected, informed, and safe—making this one of the most vital roles in public safety. Duties include but are not limited to:

• Receive and process 911, TXT-2-911, and administrative calls, determining location, nature, and priority of emergencies.
• Dispatch police, fire, EMS, and other emergency units according to established procedures.
• Maintain continuous contact with units in the field, monitoring status, safety, and location.
• Operate and monitor multiple radio talk groups, CAD terminals, and communications equipment.
• Provide Emergency Medical Dispatch (EMD) pre‑arrival instructions and CPR guidance.
• Coordinate large‑scale events, including fire and EMS responses through the Mutual Aid Box Alarm System (MABAS).
• Perform TIME, NCIC, and CIB queries, entries, validations, and cancellations for warrants, missing persons, vehicles, and property.
• Ensure compliance with all TIME/NCIC/CIB rules, policies, and security protocols.
• Enter, update, and retrieve data from CAD, RMS, and law enforcement databases with accuracy.
• Maintain orderly logs, records, and reports to support 24/7 operations.

• High school diploma or equivalent.
• Certifications (required or must be obtained):
• Advanced TIME System certification.
• CPR certification.
• Emergency Medical Dispatch (EMD) certification (with continuing education and CEUs).
• Strong oral and written communication skills.
• Ability to stay calm and make quick, accurate decisions under pressure, work independently and as part of a team, handle confidential information with discretion, maintain reliable attendance and work rotating shifts.

• Dispatchers are assigned to straight or relief shifts on a 5/2 – 5/3 rotation (8 hours/day).
• Overtime may be required to meet operational needs.
• Work is performed in a secure, high‑paced communications center with constant interaction with the public, emergency responders, and partner agencies.