Systems Engineer - Systems; Service

Acuity is seeking a Systems Engineer who is a Service Now subject matter expert and is highly skilled and experienced with a strong background in Service Now development and administration, with a proven track record of implementing and managing Service Now solutions. This role requires a deep understanding of IT Service Management (ITSM) processes and the ability to work collaboratively with various departments to enhance the Service Now platform.

Internal Final date to receive applications:
February 10th, 2026

• Strong understanding of ITSM processes and best practices.
• Experience with Service Now modules such as Incident Management, Problem Management, Change Management, Asset Management, and IT Operations Management (ITOM).
• Experience configuring and customizing Service Now GRC/IRM modules (Policy, Risk, Audit, Vendor Risk) to meet business requirements.
• Knowledge of Service Now integration capabilities, including REST and SOAP APIs.
• Experience with Service Now CMDB, Discovery, and Service Mapping.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Ability to document the technical design, data governance, architecture, and specifications of the solutions.
• Provide post-deployment support and maintenance, resolving issues and implementing enhancements as needed.
• Responsible for identifying application performance bottlenecks and making remedial measures.
• Stay updated on the latest Service Now products, features, and best practices.
• Train users on system features and product enhancements.
• A keen interest and aptitude for problem identification and resolution.
• Ability to work cooperatively with technical and non-technical system users and industry vendors.

Bachelor’s or Associate Degree in Computer Science, Information Technology, or continued field specific education.

• Minimum of 5 years of experience working with Service Now, including development and administration.
• Proven track record of successfully delivering Service Now solutions in a lead role.
• Experience with Agile/Scrum methodologies.

• A keen interest and aptitude for problem identification and resolution.
• F ull understanding of operating system hardware, software, network components, security, and/or database management system.
• Ability to provide exact audit trials and recovery points during project life cycles to ensure maximum system stability.
• Ability to work cooperatively with technical and non-technical system users and industry vendors.
• Good listening ability as well as the ability to competently train others.
• Willingness to respond to problems with little notice as well as to adjusting off hours scheduling to meet company project installation dates.
• Depending on job responsibilities, may be required to reside within a 2-hour radius of the Acuity corporate headquarters.
• Be accountable and respond when reached out to for assistance during and outside of typical work hours, this may include participating in an off-hour call list.

The salary range for this position is $76,500 - $110,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

This job is classified as exempt.

* Acuity does not sponsor applicants for U.S. work authorization.*

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at  Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.

Equal Opportunity Employer
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