Representative - Customer Care Representative

Position: *Representative I - Customer Care Representative
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.  

Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)

· Identifies, captures, and processes repairable parts at the customer’s site(s)

· Maintains warranty information for all repairable parts at the customers’ site

· Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs

· Documents and presents cost savings opportunities to the customer(s)

· Develops relationship with key customer employees and uses knowledge to grow business within the site(s)

· Prepares and presents metrics and reporting to customer(s) and manager
High school diploma or GED

· Strong customer service skills

· Ability to recognize part numbers and to distinguish among different types of parts on a basic level

· Proficiency with computers and basic inventory/maintenance applications

· Familiarity with process improvement methodologies, such as Six Sigma or Lean
In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.  
 ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

23.98 — $30.65 USD  ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.  ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido.

Employment Type:

Full Time