HHS Supervisor - Child Support

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal /bestemployers.

Here is why working at Sheboygan County is for you: It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more!

The HHS Supervisor – Child Support is responsible for providing leadership, supervision, and day-to-day operational oversight of the Child Support unit within the Human Services Department. This position supervises assigned staff and ensures the effective delivery of child support services in compliance with federal and state regulations, court orders and Department policies.

This position oversees unit operations related to case management, enforcement activities, documentation, reporting and performance monitoring. The HHS Supervisor – Child Support serves as a technical and procedural resource to staff, provides guidance on policies and legal requirements and responds to complex or escalated matters. The position supports implementation of program direction established by management and collaborates closely with courts, attorneys, County departments and external partners.

The position supports staff development, accountability and continuous improvement within a high-volume deadline-driven environment and is responsible for ensuring consistent and compliant service delivery across the unit.

• Provide direct supervision to assigned staff, including hiring, onboarding, training, work assignment, coaching, performance evaluation, corrective action, and discipline in accordance with County policies, labor agreements, and applicable laws.
• Plan, assign, monitor, and evaluate staff workloads and performance to ensure timely, accurate, and compliant service delivery; conduct regular staff meetings and individual check‑ins.
• Serve as a technical and procedural resource for staff; provide guidance on policies, procedures, eligibility criteria, documentation standards, and best practices.
• Ensure compliance with federal, state, and county laws, regulations, contracts, funding requirements, and internal policies; address compliance issues and implement corrective actions as needed.
• Develop, implement, and maintain unit-level policies, procedures, workflows, and quality assurance practices to promote consistency, efficiency, and program effectiveness.
• Monitor program performance, productivity, and quality indicators; analyze data, identify trends or risks, and recommend or implement improvements.
• Assist with program planning, budgeting, and fiscal oversight, including monitoring expenditures, staffing needs, and resource utilization.
• Prepare, review, and submit required reports, data, and documentation for internal management, audits, and state or federal agencies.
• Coordinate and collaborate with internal divisions, County departments, courts,…