Quality Administrator- Customer

Duties & Responsibilities

• Investigate and review returned products, current inventory, and WIP for non-conformances based on complaint
• Returns product with investigated data to Quality Analysis – Customer
• Inspects manufactured products to specifications in the engineering lab
• Fill in and assist other quality control functions as needed
• Updates D365
• Quarantines product in D365 and physically places product in a quarantine location
• Manage non-conformance processes, files, and database
• Manage proper segregation and quarantine inventory in a timely manner
• Utilize business software to aid non-conformance investigation
• Investigate and document non-conformances
• Update or create procedures as needed
• Lead and assist with supplier and internal corrective actions
• Ensure quality processes are completed per procedure
• Generate and communicate quality reports
• Document decisions from daily quality meetings, including disposition and investigative tasks
• Assist and train quality and manufacturing staff when needed
• Assist compliance to procedures and train associates
• Lead or participate in quality audits and audit floor processes for conformance
• Assist with rework as needed
• Perform additional responsibilities as requested to achieve business objectives
• Participate in continuous improvement projects and ideas to enhance processes

• Demonstrated aptitudes toward thoroughness and attention to details
• Strong internal and external structure
• Proficient knowledge of measuring equipment such as microscopes or comparators preferred
• Strong people and communication skills
• Able to perform and prioritize many tasks with a sense of urgency
• Proficient computer, math, and reading skills
• Proficient in MS Office:
  Word, Excel, Outlook, PowerPoint and Adobe Acrobat
• Good written and verbal communications skills including good technical writing skills

• Paid vacation and 11 paid holidays
• Medical, dental, life, and disability insurance
• HSA and FSA accounts
• 401k with company matching and profit sharing
• Tuition reimbursement