Customer Service and Inside Sales Representative

Job Description

As Customer Service/Inside Sales Associate with BW Paper systems, you will drive product sales by developing and securing direct sales opportunities while providing comprehensive telephone and on‑site support to customers. You will actively generate market interest through various sales activities including lead qualification, prospect outreach, product demonstrations, and maintaining relationships with existing accounts. This role combines sales development responsibilities with customer service duties such as order processing, quote generation, shipment coordination, and warranty support.

• Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities
• Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing
• Prospect identification and outreach through cold calling, email marketing, and database profiling activities
• Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests
• Take and close customer orders while providing quotes and coordinating shipments
• Cross‑sell new solutions to existing customers and maintain ownership of specified customer accounts
• Travel to visit key accounts when required to build relationships and help manage their accounts
• Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors
• Maintain on‑call availability on weekends and holidays, with Friday through Monday coverage every two months

• High School Diploma or GED Certificate
• 2+ years of sales and customer service experience
• Proficient in navigating a computer (required)
• Proficient with using Microsoft Suite
• Blueprint reading a plus but not required

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.