Lead Case Manager; Behavioral Health

Lead Case Manager position at Sheboygan County Health & Human Services. The Lead Case Manager provides frontline clinical and programmatic supervision to case‑management staff within the Behavioral Health Department while supporting direct service coordination for individuals served.

The Lead Case Manager reports to the Behavioral Health Case Management Unit Supervisor and ensures high‑quality, trauma‑informed, person‑centered services through case consultation, staff development, and oversight of service planning, eligibility determination, and ongoing care coordination.

Salary: Lead Case Manager: $34.16–$40.14 per hour (must have an In‑training license). Licensed Lead Case Manager: $36.55–$42.95 per hour.

• Generous benefits package
• Time off: 15 vacation days, sick time, and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more

• Provide frontline clinical and programmatic supervision to case management staff, including scheduled individual supervision, case consultation, skill development, and support for ethical and professional decision‑making; maintain supervision documentation and communicate relevant issues to the Unit Supervisor.
• Serve as a primary clinical and programmatic resource for case management staff by responding to questions, providing guidance on complex cases, and offering leadership support in the absence of the supervisor.
• Assess consumer functional eligibility and service needs by collecting and reviewing relevant information, completing required functional screens, accepting referrals, and ensuring appropriate program placement.
• Demonstrate engagement and responsiveness with consumers and their support systems; assess current functioning, strengths, priorities, and goals; and determine appropriate types, intensity, and duration of services using trauma‑informed, person‑centered, and culturally and linguistically appropriate approaches.
• Plan, arrange, coordinate, monitor, and adjust services to ensure continuity of care, effectiveness, efficiency, and alignment with individualized service plans and treatment team recommendations.
• Encourage staff to conceptualize cases through trauma‑informed, recovery‑oriented, and person‑centered frameworks; challenge supervises to accurately understand consumer perspectives, goals, and experiences.
• Organize and synthesize case information to support collaborative goal setting, treatment planning, and evaluation of progress in coordination with interdisciplinary teams.
• Ensure consumer rights are upheld by maintaining familiarity with applicable rights and responsibilities and by monitoring service delivery to ensure ethical, respectful, and compassionate interactions.
• Model professionalism, vulnerability, and reflective practice in staff meetings and supervisory interactions; reinforce expectations for respectful, ethical, and trauma‑informed conduct and maintain zero tolerance for unprofessional behavior.
• Maintain accurate, timely, and thorough case documentation, including service activity, progress toward goals, changes in status, and required reports, in compliance with agency policies, funding requirements, and professional standards.
• Ensure compliance with applicable federal, state, and county rules, policies, procedures, funding source requirements, and evidence‑based practice standards; promote the use of innovative, effective, and cost‑conscious interventions when appropriate.
• Support staff performance and program outcomes by motivating staff toward identified action plans, participating in quality improvement efforts, and assisting with data collection for quarterly and annual reporting.
• Participate in and may lead unit, department, and interdisciplinary meetings, committees, projects, and initiatives designed to improve, expand, or enhance services.
• Provide training, orientation, and skill development to internal staff and, as assigned, to external providers or community partners.
• Evaluate clinical skills and professional readiness of new staff and communicate observations and recommendations to the Unit Supervisor.
• Lead or co‑facilitate individual or…