Case Manager; CPS

The Case Manager provides child welfare and family services within the Health and Human Services Social Services Division, with primary responsibility for Child Protective Services and other statutory social service programs. Under general supervision, this position responds to reports of child abuse or neglect; conducts safety, risk, and family assessments; develops and monitors safety and case plans; and coordinates services to ensure child safety, permanency, and family stability.

The Case Manager works collaboratively with children, families, courts, service providers, and community partners to address safety concerns, support reunification when possible, and pursue alternative permanency outcomes, when necessary, in accordance with applicable laws, court orders, and professional standards.

• Plan, provide, arrange, and monitor direct client services under the general supervision of a Health and Human Services Supervisor, working within assigned Social Services program areas and service populations, including Child Protective Services and other statutory family support services.
• Provide information, intake, outreach, and assistance to individuals, families, mandated reporters, and the public; gather and evaluate information to determine service needs, child safety concerns, eligibility, and appropriate level of intervention; accept or initiate referrals as required.
• Receive and respond to reports of alleged child abuse or neglect and conduct initial and ongoing CPS investigations and family assessments to evaluate safety, risk, strengths, needs, and protective capacities, including social, emotional, behavioral, developmental, and environmental factors affecting child and family well‑being.
• Determine the presence of child safety threats, impending danger, and risk of harm and develop, implement, and monitor safety plans in accordance with Wisconsin Statutes, administrative rules, court orders, and agency policy.
• Provide case management and service coordination for children and families involved with Child Protective Services and other Social Services programs, emphasizing child safety, permanency, family stability, and well‑being.
• Develop, implement, and monitor comprehensive, outcome‑focused case plans and service plans in collaboration with families, caregivers, and service providers; identify goals, required actions, and timelines consistent with statutory requirements and court‑ordered conditions.
• Coordinate, facilitate, and participate in multidisciplinary and interagency meetings, including family team meetings, permanency planning meetings, and staffings with courts, law enforcement, schools, medical providers, and service agencies.
• Monitor service delivery, family compliance, and progress toward case plan goals; evaluate effectiveness of interventions; and modify plans as necessary to address ongoing safety concerns, changing family circumstances, or judicial direction.
• Maintain complete, accurate, and timely case documentation in designated electronic systems, including assessments, safety plans, case plans, progress notes, contacts, referrals, court reports, and required state and federal reports, in compliance with documentation standards and mandated timelines.
• Maintain working knowledge of and compliance with applicable federal and state laws, administrative rules, court procedures, funding requirements, agency policies, and professional standards governing child welfare and social services practice.
• Ensure client rights and due process protections are communicated, respected, and upheld, including confidentiality, informed consent, and participation in decision‑making as appropriate.
• Provide advocacy and support to children and families to promote access to services, reduce barriers, and support safe participation in education, treatment, placement, and community settings.
• Respond to crisis situations involving child safety, abuse, neglect, or family instability; coordinate with crisis services, law enforcement, medical providers, and other protective systems as required.
• Exercise statutory authority, when necessary, to recommend or implement removal of children from…