Lead Case Manager - Behavioral Health (Youth

Lead Case Manager

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America's Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal /best employers.

Here is why working at Sheboygan County is for you:
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more!

This position could be filled with a Lead Case Manager or a Licensed Lead Case Manager. Lead Case Manager: $34.16 - $40.14 (must have an In-training license) Licensed Lead Case Manager: $36.55 - $42.95

What to Expect:

The Lead Case Manager provides frontline clinical and programmatic supervision to case management staff within the Behavioral Health Department while also supporting direct service coordination for individuals served. Under the supervision of the Behavioral Health Case Management Unit Supervisor, this position ensures high-quality, trauma-informed, person-centered services through case consultation, staff development, and oversight of service planning, eligibility determination, and ongoing care coordination.

The Lead Case Manager serves as a clinical resource for staff, promotes evidence-based practices, supports quality improvement efforts, and helps ensure services are delivered in compliance with applicable regulations, funding requirements, and professional standards.

Essential Duties:

• Provide frontline clinical and programmatic supervision to case management staff, including regularly scheduled individual supervision, case consultation, skill development, and support for ethical and professional decision-making; maintain supervision documentation and communicate relevant issues to the Unit Supervisor.
• Serve as a primary clinical and programmatic resource for case management staff by responding to questions, providing guidance on complex cases, and offering leadership support in the absence of the supervisor.
• Assess consumer functional eligibility and service needs by collecting and reviewing relevant information, completing required functional screens, accepting referrals, and ensuring appropriate program placement.
• Demonstrate engagement and responsiveness with consumers and their support systems; assess current functioning, strengths, priorities, and goals; and determine appropriate types, intensity, and duration of services using trauma-informed, person-centered and culturally and linguistically appropriate approaches.
• Plan, arrange, coordinate, monitor, and adjust services to ensure continuity of care, effectiveness, efficiency, and alignment with individualized service plans and treatment team recommendations.
• Encourage staff to conceptualize cases through trauma-informed, recovery-oriented, and person-centered frameworks; challenge supervises to accurately understand consumer perspectives, goals, and experiences.
• Organize and synthesize case information to support collaborative goal setting, treatment planning, and evaluation of progress in coordination with interdisciplinary teams.
• Ensure consumer rights are upheld by maintaining familiarity with applicable rights and responsibilities and by monitoring service delivery to ensure ethical, respectful, and compassionate interactions.
• Model professionalism, vulnerability, and reflective practice in staff meetings and supervisory interactions; reinforce expectations for respectful, ethical, and trauma-informed conduct and maintain zero tolerance for unprofessional behavior.
• Maintain accurate, timely, and thorough case documentation, including service activity, progress toward goals, changes in status, and required reports, in compliance with agency policies, funding requirements, and professional standards.
• Ensure compliance with applicable federal, state, and county rules, policies, procedures, funding source requirements, and evidence-based practice standards; promote the use of innovative, effective, and cost-conscious interventions when appropriate.
• Support staff performance and program outcomes by motivating staff toward identified action plans, participating in quality improvement efforts, and assisting with data collection for quarterly and annual reporting.
• Participate in and may…