Retail Store Associate

Position summary

The Retail Associate is responsible for daily tasks as assigned by the Retail Store Manager, Assistant Retail Store Manager or the Retail Store Supervisor. The Retail Associate’s primary responsibilities are customer service and donation processing. As directed by the store managers, he/she will run the cash registers and POS systems to check out customers in a timely, friendly manner and will assist with creating, stocking, rotating and pulling merchandise to and from the store sales floor.

• Responsible for general operation of the store cash register/POS system, including ringing up purchases, collecting money, making change and applying discounts.
• Count cash drawer at opening and closing to ensure money is accounted for; ensure check stands are kept clean and well organized, with supplies and equipment.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures. Ensure that unauthorized persons are not operating a cash register; keep passwords confidential; alert management of any suspicious activities.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
• Promote sale of selected items and special sale merchandise; assist customers in locating and selecting merchandise and providing general assistance.
• Create saleable merchandise as instructed from public donations, at a production rate defined and monitored by store management.
• Sort, pull, display and arrange merchandise as instructed by store managers.
• Answer phones professionally and present positive public image for the organization.
• Maintain store buildings and grounds in a clean, neat and safe condition; report need for maintenance and repairs. Sweep, dust and vacuum floors daily; clean restrooms and wash all walls and windows.
• Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
• Pursue professional career development through continuing education and training opportunities.
• Promote positive teamwork among co-workers.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
• Responsible for other duties as may be assigned.

• Excellent written, verbal and interpersonal communication skills.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community and customers relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.

• High School diploma or GED.
• Retail experience preferred but not required.