PT Night Audit

Apply for the PT Night Audit role at Novotel Hotels
.

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, but they all share a common ambition: to keep innovating and challenging the status‑quo.

• Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• Liaise closely with Housekeeping on information relating to rooms and lost property.
• Be fully aware of daily worksheet and ensure this form is used.
• Ensure all account postings are accurate and necessary paperwork is produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report any safety hazards in the area.
• Handle all complaints promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Perform any other duties requested by the Front Office Manager.
• Provide the correct welcome to all callers and guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Answer all incoming calls as promptly as possible.
• Distribute reports.
• Handle all cash and credit with related paperwork.
• Assist every staff member with his/her inquiry and seek assistance if the answer is not known.
• Process wake‑up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Report any failures or inconsistencies noticed during shift to the Front Office Manager.
• Follow property procedures regarding grooming, performance, conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures.
• Perform any other duties within the employee’s range of competence as required by management, including conference set‑up and PA cleaning when required.

• English speaking.
• Open minded, capacity to work and contact with people from different cultures and backgrounds.
• Capacity to solve problems independently and follow them up.
• Proactive, polyvalent, guest‑minded, ambitious.
• Previous experience at the Front Office.
• Ability to listen.

• Training and development programmes.
• Discount card to be used in Accor hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks – subject to T&C).
• Meals on duty.
• Uniforms and dry cleaning.
• Recommend a friend scheme.
• Employee Advisory Service.
• Discounts in shops and hotel’s partners (Europcar, Merlin Entertainment etc.).

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Novotel Hotels by 2x.