Maintenance Assistant

Responsibilities

• Offer exceptional guest care at all times
• Ensure the hotel is maintained in a first‑class condition and be fully conversant with the company quality standards
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Perform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriate
• Have full knowledge of the fire procedures of the hotel, as laid down in the fire plan
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessment
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Complete any other reasonable request made by a member of the management team or a supervisor
• Some weekend work may be required due to business bookings and events
• Have an understanding of basic plumbing, carpentry, electrics, along with knowledge of Health and Safety statutory testing procedures
• Have a distinct eye for detail, safe working practices and procedures, demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g.
• Regular review meetings with line manager
• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro‑active with a hands‑on approach to delivering consistent results
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community, Disability Confident

• GROW online BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• 'Come Join Us' Guest Care training
• Opportunity to apply for internal development programmes, such as:
  • Junior Chef Development programme
  • Graduate programme
  • Level 2 Apprenticeships in Hospitality

NOTE:

The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.

With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

For more details please go to .