Worcester - front of House Staff

Blue Arrow are looking for Front of House Staff in the Worcester area.

Job duties:

Welcome customers and guests in a friendly, professional, and courteous manner. Provide excellent customer service and create a positive dining experience. Take food and beverage orders accurately and efficiently. Serve food, drinks, and refreshments in accordance with company standards. Set up dining areas, buffet stations, and service points before events or service periods. Ensure tables, counters, and customer-facing areas are clean, tidy, and well-presented at all times.

Handle customer enquiries, requests, and complaints professionally, escalating issues when required. Process payments and operate tills or point-of-sale systems accurately. Replenish food, beverages, condiments, and service supplies as needed. Follow food hygiene, health and safety, and allergen procedures at all times. Work collaboratively with kitchen and catering teams to ensure smooth service. Support stock monitoring and report shortages to supervisors.

Assist with cleaning duties, including clearing tables, washing service equipment, and maintaining service areas. Adhere to company policies, procedures, and customer service standards. Be flexible in supporting different catering locations, events, and shifts as required. Key Skills & Requirements Excellent communication and interpersonal skills. Strong customer service focus. Ability to work effectively in a fast-paced environment. Good organisational and time-management skills.

Reliable, punctual, and professional attitude. Ability to work independently and as part of a team. Basic numeracy skills for handling payments. Previous catering, hospitality, or customer service experience desirable but not essential. Knowledge of food hygiene and safety practices is advantageous.

Shifts:

- Must be flexibile with working hours and days.

- Must have safety shoes - DBS is ideal but not required.

About You:

Able to work well in a team - Can support others around you to ensure tasks are completed Can work well individually Able to follow instructions Must be reliable Benefits package:
Holiday pay Opportunity to work for a wide range of clients and venues Weekly pay Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc. Access to Blue Arrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays Discount Schemes We look forward to welcoming you to the Blue Arrow Team Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.