Head Housekeeper

Reporting to:
Front of House Manager and COO – Acting GM

Type:
Full-Time

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This isa big deal for us, and we know it’s a big deal for you: a new role defines howyou spend your days, who you spend them with, and what your future lookslike.

Together, we’ll shape each other’s entire trajectory.

That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’restepping into. The challenges, the opportunities, the quirks of the role, andthe kind of impact you’ll have.

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food,wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025:
Crafted at Powder mills, East Sussex.

More specifics will follow as planning and pieces fallinto place. So, for now, here’s the sentiment behind Crafted…

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we lovedoing, we spend more time on our phone, and we misplace our bounce andspark.

We all need a tune up now and again. To escape to somewhere that makes us feel totally  so we can step away fromlife, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel goodabout life. Somewhere to work on life, come together, and connect locally.

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly fromday one and every team member will contribute wherever they are able.

We’re seeking an exceptional Head Housekeeper tojoin our team orting to the Front of House Manager, you will be responsible for overseeing the housekeeping team and ensuring the hotel’scleanliness, organisation, and hygiene standards are always at the highest level. This includes all rooms, suites, lounges, the pub, the restaurant, andall public areas. You will ensure that our guests receive exceptional serviceby maintaining impeccable standards of cleanliness and comfort throughout allareas of the hotel.

• Overseeing the housekeeping departmentacross the entire site, ensuring all rooms, suites, lounges, the pub,restaurant, and public spaces are cleaned and maintained to the highest standard.
• Leading, motivating, and managing the housekeeping team, ensuring tasks are completed efficiently and with attention to detail.
• Ensuring timely room turnover and cleanliness, managing laundry schedules, and maintaining high standards of roompreparation.
• Developing and implementing cleaning and maintenance schedules to keep the hotel at its best.
• Ensuring that all guest-facing areas,including bathrooms, corridors, and public spaces, are kept spotless and inviting.
• Developing and maintaining inventory systems for cleaning supplies, linen, and guest amenities, ensuring these are alwaysrestocked.
• Collaborating with other departments,including reception and food & beverage, to coordinate tasks and ensure guest satisfaction.
• Conducting regular checks of guest rooms,public areas, and back-of-house facilities to maintain Crafted’s high standards.
• Providing training and development opportunities for housekeeping staff, ensuring they are up to date on company policies and best practices.
• Ensuring health and safety standards are metand maintained in all housekeeping activities.
• Reporting to the Front of House Manager regarding…