Business Support Manager

Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on‑site car park. Our all-day Aspen Restaurant & Bar is expected to become a key dining spot in the area.

As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world‑class hospitality team.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

Oversee the hotel's reservations, groups, meetings and events functions, ensuring enquiries and bookings are managed efficiently while delivering exceptional guest and client experiences.

Support the hotel's revenue management strategy by monitoring booking trends, occupancy levels, market demand and competitor pricing, identifying opportunities to maximise revenue and profitability.

Manage daily reservation operations, ensuring accuracy across booking systems, room allocations, cancellations, special requests and guest communications.

Take ownership of group accommodation enquiries, preparing quotations, negotiating rates within agreed parameters, coordinating bookings and ensuring all arrangements are communicated effectively across hotel departments.

Manage meeting room and event enquiries from initial enquiry through to confirmation, including preparing proposals, coordinating contracts, managing function space availability and maximising conversion opportunities.

Proactively identify opportunities to increase revenue through meeting room hire, group accommodation, food and beverage packages, and additional services.

Work closely with the Food & Beverage and Operations teams to ensure all meetings, events and group bookings are effectively communicated, planned and delivered to the highest standards.

Support the Front Office team with daily operations when required, assisting with guest enquiries, reservations, arrivals, departures and operational challenges to maintain a seamless guest experience.

Collaborate with the Front Office Manager to ensure effective room inventory management, accurate reservations, efficient room allocations and consistent guest service standards.

Develop and maintain strong relationships with corporate clients, event organisers and group bookers, encouraging repeat business and identifying opportunities for future bookings.

Monitor booking conversion, group enquiries, meeting room utilisation and revenue performance, providing regular reports and recommendations to the hotel's management team.

Work…