Head Of F&B Operations

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

Olympia is one of the UK’s leading event destinations, hosting exhibitions, conferences, live entertainment, sporting events, and corporate functions. Technology is at the heart of every event, with reliable connectivity and resilient infrastructure critical to delivering exceptional experiences for organisers, exhibitors, visitors, and employees.

• To oversee the operation of the departmental teams alongside the Food and Beverage Director, ensuring revenue is maximised at every opportunity.

• Provide visible and effective leadership to departmental teams, ensuring the highest standards of service delivery, operational excellence, and guest experience.

• Oversee the day-to-day operation across The Halls and The ICC.

• Act as the senior operational lead, deputising for the Food and Beverage Director and representing the business at internal and external meetings where appropriate.

• Support the delivery of annual budgets, business plans, revenue targets, and profitability objectives.

• Monitor and manage labour costs, payroll efficiency, departmental expenditure, and operating costs to achieve financial targets.

• Work with all venue departments to maximise efficiencies on cost and revenue generation.

• Lead, coach, motivate, and develop departmental managers and operational teams, creating a high-performance and guest-focused culture.

• Support recruitment, onboarding, training, succession planning, and talent development initiatives.

• Conduct performance and development reviews and manage day-to-day people matters in partnership with the HR team and Food and Beverage Director.

• Promote employee engagement, wellbeing, accountability, and continuous professional development.

• Champion a culture of exceptional hospitality and service excellence, ensuring all guest interactions reflect the prestige of Olympia Events

• Monitor guest feedback and performance metrics, implementing improvement plans where required.

• Maintain exceptional standards of presentation, cleanliness, food quality, and service delivery throughout the venue.

• Ensure full compliance with food safety, health and safety, licensing, employment, and regulatory requirements.

• Maintain robust operational procedures, risk management processes, and safe systems of work across all departments.

• Build and maintain strong working relationships with internal departments, suppliers, partners, contractors, and key stakeholders.

• Undertake any other reasonable duties as requested by the Food and Beverage Director

• Significant senior management experience within food and beverage, hospitality, hotels, stadiums, arenas, conference and events, or premium guest experience environments.

• Demonstrable experience delivering exceptional guest experiences while managing high-volume operations.

• Experience leading operational delivery across complex events and customer-facing environments.

• Experience working collaboratively across multiple departments and stakeholder groups. Experience leading change, transformation, or continuous…