Apprentice Technician

Apprentice Service Technician

This position is an entry level Service Technician receiving extensive initial training. The Apprentice is mainly responsible for developing technical and customer service skills, while assisting senior Technicians and Team Leaders and at times working independently. This position is not intended to be a long-term assignment, but as a learning position prior to working independently as an Installation Technician.

• Develop technical skills, knowledge of supported product lines, and proficiency in following our policies and procedures.
• Timely and proper completion of assigned tasks, either individually or under the guidance of a senior Technician.
• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Assist in the installation, inspection, service, and repair of equipment in the field under the direction of a senior Installation Technician. Comfortable working at heights in various weather conditions. May also be assigned to planned maintenance and other non‑involved tasks.
• Complete all required training classes and modules to demonstrate proficiency and understanding.
• Using handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair and installation including service tickets, timesheets, open‑job tracking forms and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Technician Handbook.
• This position requires the operation of truck‑based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all company and customer safety requirements.
• Follow all customer‑specific requirements, policies, and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
• Other duties as assigned.

• High school diploma or general education degree (GED).
• Prior mechanical, electrical or welding experience helpful but not required.

• Service Technicians must have a valid driver’s license.
• Passing DOT medical exam.
• Applicable driver qualification standards at all times.
• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

This role will not have supervisory responsibilities.

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.